Recent Issues with our course in Litmos LMS
Nov 21, 2017
We recently rebuilt one of our courses in Storyline 2 and published the files as SCORMs. We maintained the same publish settings as the previous files we were replacing in live courses in Litmos. Now our users are experiencing a few issues. Some files seem to not be registering certain aspects on the screen and other times, users are seeing a blank screen with just NEXT/PREV in the top left corner (please see the attachment below).
I've been in contact with Litmos and they're thinking the files are publishing with flash settings and this is causing issues if users don't have flash enabled.
My question is, if we're using the same publish settings as the previous files (which did not have any of these tech issues), could this be something with Storyline 2? Am I missing a setting when publishing or is there a way to disable flash when publishing?
We think the old files were originally built in Storyline 1. Could this be causing the issues?
We updated our course at the same time Litmos updated its interface, which we originally assumed led to the problem, but we're not able to replicate any of these issues on our end. Any ideas?
Thank you for taking the time to read through this!