Can someone form Articulate review this , i aprreciate community voalunteers, however, I am paying much money for this subscription so i expect proper support from trianed technicians.
the screenshots of Tilos* do not look like the program is written with an actual windows library - partly it looks like windows xp.
the popup is animated (scaled and faded in) - this is a special solution - why do this with such a program?
storyline does not simply capture the screen pixel by pixel - it hooks into the windows event and digs individual elements. This can only work if the programs adhere to the usual rules.
interesting would be the test with Camtasia - there is also "intelligent" grabbing (but of course not compatible with storyline step-by-step).
Thank you for your response. Areyou an Articulate Employee ??
Secondly i wish to sate that im hust a user NOT technician. Ido not understand the jargon you use in your response. I am using the latest update of Tilos 11.4 . I use Tilos as part of my professional work as an engineer .Can you suggest an alternative which does Linear scheduling ?
I tested with Snagit which is a Techsmith product like Camtasia. I ahve tested Tilos screen capture with Camtasia in the past not with this particular Tilos. Project.
I just want to get on with my job i expect some feedback from Articulate support abotu this bug or a dsicount on my subscritpion until it is fixed. IT costign me money with it NOT working. Please pass my response on to soemone in the employee team at Articulate.
>I tested with Snagit which is a Techsmith product like Camtasia.
as far as I know - you can compare - Snagit with Peek 360 (simple screen capturing direkt to mp4) - Camtasia with Storyline step-by-step (complex screen capturing to an internal editable format)
if the desired final result should be a video - Camtasia is a much better solution than Storyline
Thanks please pass this on to someone in Artucalte HO. I explained that I want to use the Step by Step in Stroryline NOT just a video. I know Camtasia is better with video. That is not the point. I want a solution NOT a discussion about other software,Please do not resposnd unless you can give a resolution
I see you've already opened a support case regarding this inquiry and have been working one on one with my colleague Mick. You're in excellent hands! It looks like Mick replied to you via e-mail with some troubleshooting steps!
We'll continue this conversation over in your support case!
If you do a search in your inbox for all emails containing the number 03655850, which is the case number of the case that you opened, you'll locate all of the correspondence that you've had regarding the issue. All you need to do is respond to the most recent email in order to connect with the support agent who is handling your case.
I can see that my colleague Mick is already working with you on this issue. You're in good hands, and I recommend continuing this conversation through the support case. I'll let my colleague know that you are active in this ELH post as well!
8 Replies
the screenshots of Tilos* do not look like the program is written with an actual windows library - partly it looks like windows xp.
the popup is animated (scaled and faded in) - this is a special solution - why do this with such a program?
storyline does not simply capture the screen pixel by pixel - it hooks into the windows event and digs individual elements. This can only work if the programs adhere to the usual rules.
interesting would be the test with Camtasia - there is also "intelligent" grabbing (but of course not compatible with storyline step-by-step).
* are you on the newest version Tilos 11.1+ ?
Thank you for your response. Areyou an Articulate Employee ??
Secondly i wish to sate that im hust a user NOT technician. Ido not understand the jargon you use in your response. I am using the latest update of Tilos 11.4 . I use Tilos as part of my professional work as an engineer .Can you suggest an alternative which does Linear scheduling ?
I tested with Snagit which is a Techsmith product like Camtasia. I ahve tested Tilos screen capture with Camtasia in the past not with this particular Tilos. Project.
I just want to get on with my job i expect some feedback from Articulate support abotu this bug or a dsicount on my subscritpion until it is fixed. IT costign me money with it NOT working. Please pass my response on to soemone in the employee team at Articulate.
>I tested with Snagit which is a Techsmith product like Camtasia.
as far as I know - you can compare
- Snagit with Peek 360 (simple screen capturing direkt to mp4)
- Camtasia with Storyline step-by-step (complex screen capturing to an internal editable format)
if the desired final result should be a video - Camtasia is a much better solution than Storyline
Thanks please pass this on to someone in Artucalte HO. I explained that I want to use the Step by Step in Stroryline NOT just a video. I know Camtasia is better with video. That is not the point. I want a solution NOT a discussion about other software,Please do not resposnd unless you can give a resolution
Hi Tom!
I see you've already opened a support case regarding this inquiry and have been working one on one with my colleague Mick. You're in excellent hands! It looks like Mick replied to you via e-mail with some troubleshooting steps!
We'll continue this conversation over in your support case!
how do i get to my support case please ?
<!DOCTYPE html>
i have lost my support case how do i get back to the support portal ?Thomas HadleySenior ConsultantNamara Pty Ltd
Hello Tom,
If you do a search in your inbox for all emails containing the number 03655850, which is the case number of the case that you opened, you'll locate all of the correspondence that you've had regarding the issue. All you need to do is respond to the most recent email in order to connect with the support agent who is handling your case.
I can see that my colleague Mick is already working with you on this issue. You're in good hands, and I recommend continuing this conversation through the support case. I'll let my colleague know that you are active in this ELH post as well!