Recording not showing cursor movement

I'm a new Storyline user. Just captured my first data entry procedure using Storyline. Inserted it into a slide as a video. When I play the video (both in the editing window and Preview), the cursor doesn't move to show the required button click (it is "stuck" at the first clicked button), even though the video moves through the screens as if the buttons had been clicked. Thanks in advance for your help. Jim Momsen, CPT

11 Replies
Ashley Terwilliger

Hi Jim,

Thanks for the file. I took a look and saw what you were describing, and even inserting it as a try mode - it only creates one slide as that's the only mouse action captured. Is this application being recorded in a browser or is it a locally hosted application? 

The information I linked to (the link seems to work for me) can also be found here in regards to working locally. 

Jim Momsen

Hi Ashley,

Thanks again for your quick response.

The application that I am recording is a locally hosted application (not hosted in a web browser) and opens in its own window.
Don't know if it makes a difference, but I'm also working on a dual monitor system.

You also saw what was going to be my next question - When I try to insert another Scene for Try Mode, I only get one slide.

Hope this helps,

Jim Momsen, CPT

Ashley Terwilliger

Hi Jim,

First, just an FYI that replying via email includes your signature here, so you're welcome to edit your post and remove that information if you wish. 

Since inserting the screen recording only shows that mouse cursor, it seems to be that's all it's capturing and it may be how the application is submitting information for Storyline to capture. You could test this out by looking at recording another application (say Microsoft Word or similar) and see if it captures all your mouse movements. If not, I'd look at conducting the repair of Storyline here. 

Jim Momsen

Hi Ashley,

It looks like your assumption is correct about the application that I'm attempting to record. I successfully recorded a process in Word during which the mouse pointer was captured and displayed correctly during playback.

I tried a different capture program with the original application and it provided a message that the to-be-recorded application was running in Administrator mode.

Is there an Administrator Mode option in Storyline?

Thanks again,

Jim Momsen, CPT

Jim Momsen

Hi Ashley,

I was able to have our PC Administrator access the Properties for Storyline and set the Run as Administrator field.

This allows me/Storyline to capture the application's information, including all mouse pointer movements, mouse clicks, and data input.

I am also able to insert the captured video into other scenes and create View It and Try It scenes.

Thanks again for all of your help!

Regards,

Jim Momsen, CPT