Recording screen issues


I am recording screen of a new tool online, somehow my recordings are showing duplicate images as shown below.  I even disconnected my dual monitors, thinking the issue might be related, but it did not solve the issue.

Please help if you have seen and resolved the issue before. Thank you.


12 Replies
Julia Zammit

I have experienced the same issue this week. I had a double video, and I also had the desktop showing up behind my video.  

I also have dual displays. I set my displays at 100% (previously they were at 125%). I also closed and reopened SL on my primary display. I rerecorded and made sure I was recording my primary display with SL on my primary display. This seems to work now, although I still have issues with the window size.  

When I've tried to resize the screen above 100%, I run into more issues. 

Hope this helps! 

Deanne Kludy

I am experiencing the same issue. Single monitor - just the laptop screen. I have tried filming at the recommended 150% for Win10 and I get picture-in-picture. I went to 100% and scaled up the screens I was recording and it was worse - didn't film the actual set parameters - to where you can see the red line where I set the boundaries and see screen past that point. I'm on a new laptop and am now extremely concerned that I can no longer film demos in Storyline with the appropriate aspect ratio and have the content be clear/readable. 

Lauren Connelly

Hi Deanne!

We've seen duplicate screen recording "backgrounds" when the recording is smaller than the story size.

Does that sound like it matches your setup?  Could you test a small re-recording with 100% scaling on your screen?  You can change the scaling to 100% (or 96 DPI) by right-clicking on your Windows desktop and choosing "Display Settings."

If this doesn't do the trick. let's enlist help from our Support Engineers! We'll have you submit a case first and then we'll continue troubleshooting from there. You can use this link to submit a case. 

Robert Hoisan

Hi Lauren,

This happens all the time whenever I import a screen recording smaller than the story size. 

To reproduce here are the steps, 100% it happens all time in my case. 


1. Record screen at 1436 * 815

2. Import recorded slides as Try Mode. 

3. Resize the Story to 1500*900 and choose FILL BACKGROUND - BOTTOM LEFT (so we can add menus, etc on the empty space)

4. Save as "Story A".

5. Create a new story at 1500*900 and save as "Story B"

6. Import all slides from "Story A"

7. Try to preview on timeline or Preview mode. It will freeze for a while but when you check your slides you will see lots of "Duplicated backgrounds".

The "duplicated BG" is exactly the same size and position as the original screen recording (BEFORE RESIZING IT). Somehow it inserts itself and it cannot be removed. 

See attach. 

Please try to fix this. It is a very important issue and makes the entire screen capture process extremely difficult. 



Robert Hoisan

Thanks, Ren.

Yes, Phil has identified this as a potential software bug. 

For everyone having this 'double BG' issue with screen recordings - from my experience it happens whenever I have some slides recorded and resized and then I try to import another recording (also resized) in my project. Where the final .story is larger than the original recordings. So basically 'combining' recordings after they were resized into a diff .story size gives the error. 

The good news is that I found a workaround.

Instead of using the 'Import' option to import recorded slides in my project, I open the second .story file WHILE I have the one I'm working on also opened and just COPY/PASTE the slides I need from one project to the other. No more double backgrounds. 

I already explained this to Phil but I'm just sharing here in case someone can use the tip. It took me some time to discover it :)