3 Replies
JM Santos

Hi Madeline,

Sorry to hear about the issue. Which Storyline version are you using if I may ask? You can try to repair Storyline 360 with this article. Also can you specify where are you getting the red X? A screenshot would be very helpful.

If you need to reach the support team directly you can submit a ticket with this link. 

Hope we can help fix this right away.