Red Cross in the middle of the screen

Apr 02, 2019

I have seen articles from 4 years ago about this issue.  Every slide I try to edit at this point give me a red X.  We recently applied new templates.  Could this have caused it?  Does anyone have any suggestions of how to fix this?  THANKS!  


3 Replies
JM Santos

Hi Madeline,

Sorry to hear about the issue. Which Storyline version are you using if I may ask? You can try to repair Storyline 360 with this article. Also can you specify where are you getting the red X? A screenshot would be very helpful.

If you need to reach the support team directly you can submit a ticket with this link. 

Hope we can help fix this right away. 


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