Remove zero from Numeric Entry field

May 25, 2021



I am using Storyline 360 and have an issue with the Numeric Entry box being populated by a zero when the slide starts. I have Googled this issue but every discussion is over 5 years old. Has there ever been a fix for this? I want the box to be blank when the slide starts, not have the user continually delete the zero before entering their value.


Many thanks

22 Replies
Maria Costa-Stienstra

Hi, Tony.

Thanks for reaching out!

When you add a numeric entry field, the field should be blank by default unless there's a trigger changing its value. 

Screen Recording 2021-05-26 at 12.30.29 PM

I'm happy to take a look at your .story file to see what's going on. Are you able to share it either publicly here or privately through a support case?

Tony Sault

Hi Maria


Thanks for your response. I have just set up a brand new numeric entry with the only trigger being the one to store the variable and when I run the slide there is zero in the box. I can share the .story file (not publicly) but it is 400Mb (it is a huge project with lots of video content). Would that still be okay to send?

Maria Costa-Stienstra

Hi, Tony.

Thank you for sharing one of your slides as an example. I was able to reproduce what you're experiencing and noticed that if I create a new Numeric Entry and don't change the variable's name, the value remains blank.

This seems to be related to a bug we already have logged where The initial value of 0 is shown on a data entry field if the default variable is changed. The workaround is to keep the name of the default variable created instead of renaming it. 

I am connecting this discussion to the bug report, and we'll keep you updated on any development. 

Tony Sault

Thank you for the update. Shocking that there hasn't been a fix for this yet. I have over 400 numeric input boxes across my project, with lots of triggers checking the inputs. No chance of renaming them back now and even moving forward, this is going to be a blockage as the boxes are appropriately named dependent on the area of the project. Fingers crossed this gets resolved soon. Thank you Maria.

Gary Overgaard

Just adding my voice as desiring a fix for this bug as well. I have a piece with about 50 numeric entries that initialize with 0 instead of blank. I've received several complaints from users having to backspace that out before inputting their data. That works but it would be nice if they didn't have to do that. 

Steven Benassi

Hi Martin!

Thanks for checking in on this and sharing your feedback!

This article goes into more detail on how we tackle bugs. I don't have any updates to share at this time as our team has been prioritizing other fixes, but I've included your notes in the bug report and will update this discussion as soon as we have news to share.

We appreciate your patience and apologize if this issue has been slowing you down!

Martin Gregson

Brian, I absolutely agree.

Not even a simple explanation in the thread can explain their INCOMITANCE at prioritising bug fixing. Coming from a software development background, If we had taken 5 years to even prioritise a bug we would be out of business.

It is obvious they have not addressed this issue in anyway shape or form, or they would  be able to tell us were in the development phase the issue is. 

So, let see, this bug is 5 years or more old what other bugs older than this are still being prioritised that we have reported to them?.

Stop dancing around and just fix the dam issue, seriously, if the fix is going to be more than 1 or 2 lines of code I will be surprised.

Emotiva Lab

Hey Everyone!  I found out a way to get around this issue. Works for me, hopefully for you too.  If I set up a brand new numeric entry in the Base Layer (hope that's the name in English!)  when I run the slide there is a zero in the box.   BUT if I create it on an additional layer, the exact same one (even copying and pasting the original), the box looks empty upon running the slide, no famous zero in sight.   (I'm from Chile, apologies for the Spanglish!).  All the best! Andres.