I immediately need to publish a storyline project to upload to adobeconnect. However, I am repeatedly getting the following error (Screenshot attached).
I'm having the same problem. I just created a new file and imported the slides from the old file. Publishing worked once, but on the second attempt, I got the error message. I tried publishing with and without turning on the HTML5 version, but it still failed both times.
Before I tried this fix, I sent this error report:
Publishing is failing repeatedly on this file. It's stored locally, not on a network drive. I've changed the file name. (I thought it might be too long.) I've tried publish from slide view and story view. I've deleted extraneous slides. I've closed and re-opened. This was an issue with update 10: I just installed update 11 and it's still an issue. This is a SERIOUS problem.
You mentioned sending an error report, was that from the error window? If so, those are just that and report errors to our team for tracking/monitoring.
This method does not attach the issue to a particular user to work with like a support case does. I would encourage you to work directly with a support engineer here so that we can understand what may be happening.
I discovered during my troubleshooting that if I repeatedly publish a course, the overwriting process sometimes goes badly, leading to that error.
I would suggest that before you publish again, you should move, delete or rename the old folder that holds your published content, and let Storyline publish cleanly to a new folder.
For example, I created a recent course as CourseABC-nov21.story with the title CourseABC. The build file was stored in C:\clients\courseABC\build
When I directed it to publish to that same folder, it created a subfolder called CourseABC - Storyline output so the complete path to my published files was C:\clients\courseABC\build\CourseABC - Storyline output
The first couple of times I revised my .story file and republished, the new files overwrote the old files in that folder with no problem, but then I started to get the same error during publishing. I deleted the old folder CourseABC - Storyline output and tried publishing again. The new CourseABC - Storyline output folder that was created to hold the freshly published files was created with no problem or error message.
Hi Romil - thanks for sharing your support case number. Looks like you are working with our support engineers and I'm sure they will be able to assist you :)
9 Replies
Hi Richa!
Are you only having difficulty publishing the one file? I would first try importing into a new project to see if this alleviates the issue.
If not, would you be able to share your .story file so that we can take a look?
I'm having the same problem. I just created a new file and imported the slides from the old file. Publishing worked once, but on the second attempt, I got the error message. I tried publishing with and without turning on the HTML5 version, but it still failed both times.
Before I tried this fix, I sent this error report:
Publishing is failing repeatedly on this file. It's stored locally, not on a network drive. I've changed the file name. (I thought it might be too long.) I've tried publish from slide view and story view. I've deleted extraneous slides. I've closed and re-opened. This was an issue with update 10: I just installed update 11 and it's still an issue. This is a SERIOUS problem.
Hi Mary!
You mentioned sending an error report, was that from the error window? If so, those are just that and report errors to our team for tracking/monitoring.
This method does not attach the issue to a particular user to work with like a support case does. I would encourage you to work directly with a support engineer here so that we can understand what may be happening.
Thanks!
No problem Mary. If you wish to pop back in and share your support case number, I'd be happy to follow along as well.
Hi,
I'm having the same issue as well.
See attached screenshot.
I tried uninstalling and reinstalling Storyline 2, but it still gives me the same error.
Please help.
Here's my case number: 00957756
I discovered during my troubleshooting that if I repeatedly publish a course, the overwriting process sometimes goes badly, leading to that error.
I would suggest that before you publish again, you should move, delete or rename the old folder that holds your published content, and let Storyline publish cleanly to a new folder.
For example, I created a recent course as CourseABC-nov21.story with the title CourseABC. The build file was stored in C:\clients\courseABC\build
When I directed it to publish to that same folder, it created a subfolder called CourseABC - Storyline output so the complete path to my published files was C:\clients\courseABC\build\CourseABC - Storyline output
The first couple of times I revised my .story file and republished, the new files overwrote the old files in that folder with no problem, but then I started to get the same error during publishing. I deleted the old folder CourseABC - Storyline output and tried publishing again. The new CourseABC - Storyline output folder that was created to hold the freshly published files was created with no problem or error message.
Thanks, Mary.
I will try that our today.
Hi Romil - thanks for sharing your support case number. Looks like you are working with our support engineers and I'm sure they will be able to assist you :)
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