We are experiencing difficulties with Replay (MP4) videos which we have placed into Storyline 2 courses. The videos run perfectly in Preview mode, but do not play when published to our LMS.
I'm aware of previous threads around MP4 videos and server configuration issues, but I don't think those apply to our situation because we have some other Storyline (1) content containing MP4 videos (not from Replay) on our LMS which work fine.
If anybody has any ideas or suggestions they would be gratefully received.
I think we'd want to take a look at testing one of your MP4s - and see how it behaves. Did you test them outside of an LMS even - say in a site like Tempshare (published for web) just to see if it's an issue with the video itself or how it's being read by the LMS?
ifyou have a dropbox account you could it there into the Public folder then right click on the story.html file and share the link via email to yourself and then clicks the link in the email to open in a browser. That might work.
I had the same problem viewing videos in published courses locally on my Mac. It turned out the culprit was the security settings on my Adobe Flash Player. I resolved it by loosening the security settings. Now the videos play perfectly. Here's an article that explains. https://helpx.adobe.com/flash-player/kb/removing-sandbox-restrictions-your-safari.html
Hope this helps!! If you are using IE or some other browser, there is probably an equivalent security setting you can manipulate...
Also, my apologies Ashley and Wendy for not coming back to you sooner to thank you for the support with this.
During testing our videos spontaneously started working, despite no obvious changes being made to our environment which would have enabled this. I'd love a concrete explanation of what was causing the issue, but I'm not one to look a gift horse in the mouth! We went ahead and published and our users haven't experienced any issues.
12 Replies
Hi Anne
have you tried uploading your course to Scormcloud and testing there? Might give you an indication if it is an LMS issue.
Thanks for the suggestion, I have just tried that and it did not work on scormcloud either...
Hi Anne,
I think we'd want to take a look at testing one of your MP4s - and see how it behaves. Did you test them outside of an LMS even - say in a site like Tempshare (published for web) just to see if it's an issue with the video itself or how it's being read by the LMS?
Hi Ashley
I've tried publishing the (zipped) web version to Tempshare but I get an error message: "Sorry, we were unable to publish this file."
Do you know of any other sites I could use to test the web version?
Hi Anne
ifyou have a dropbox account you could it there into the Public folder then right click on the story.html file and share the link via email to yourself and then clicks the link in the email to open in a browser. That might work.
Sadly dropbox isn't allowed on our company IT system....
Hi Anne,
Can you share a copy of the file here with us and we can take a look at publishing/testing it?
I had the same problem viewing videos in published courses locally on my Mac. It turned out the culprit was the security settings on my Adobe Flash Player. I resolved it by loosening the security settings. Now the videos play perfectly. Here's an article that explains. https://helpx.adobe.com/flash-player/kb/removing-sandbox-restrictions-your-safari.html
Hope this helps!! If you are using IE or some other browser, there is probably an equivalent security setting you can manipulate...
Thanks Sara for sharing that here.
Thanks for sharing Sara.
Also, my apologies Ashley and Wendy for not coming back to you sooner to thank you for the support with this.
During testing our videos spontaneously started working, despite no obvious changes being made to our environment which would have enabled this. I'd love a concrete explanation of what was causing the issue, but I'm not one to look a gift horse in the mouth! We went ahead and published and our users haven't experienced any issues.
No problem Anne - glad you got it working...damn those software gremlins ;-)
Thanks Anne for the update and I'm happy to hear everything is working as expected now.
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