Republishing due to Chrome Updates

I received an email a few months back about the need to republish articulate courses before a certain date (I'm thinking it was October). I have searched and searched for that email and I haven't had any luck. Can anyone weigh in on exactly what I need to do so our courses still play?

I had written down in a project plan that I needed to open all articulate courses and simply republish them and re-upload to my LMS, but I wanted to make sure I'm not missing any steps and also if there are any other details about this posted elsewhere I would be grateful if someone could point me in that direction. 

21 Replies
Madeline F

Just to put this in context, of course after I published this I located the email. Here's what I am referring to. This email was sent in June from support@articulate.com:

 

We’ve released an important update for Storyline 2 that we thought you’d want to know about.

Recently, some commonly used browsers, including Chrome and Safari, started blocking autoplay of audio and video content on websites. Chrome has temporarily rolled back this change for audio, but it will be made permanent in October. These changes impact audio and video in e-learning courses created in Storyline.

With the latest Storyline 2 update, learners using Chrome 66+ or Safari 11 will see a play button when they launch or resume a course with a video on the first slide. Videos on other slides should autoplay as expected.

You’ll need to install the latest update and republish your courses to ensure that learners can play video content across browsers. Please let us know if you have any questions.

Best,
The Articulate Team

Ashley Terwilliger

Hi Madeline,

You got it! 

We added support for Google’s new audio policy in the May 24, 2018 update for Storyline 2. You'll want to install the latest update and publish your projects again to make sure they work when Google stops autoplaying audio in Chrome 70.

We’re also working on a tool that'll let you mass update existing Storyline 2 courses without republishing them. Stay tuned! We’ll update this article as soon as the tool is ready.

Ashley Terwilliger

Hi Tricia,

If you're using Storyline 3 or Storyline 360, the Updater is available for those two versions. This article will walk you through using it.  You'll also want to check that any new courses you're publishing are being published with the latest update of each (Storyline 3, build 3.5.16548.0 and Storyline 360, build 3.20.16814.0). 

Nikki Howells

 For confirmation, do you only need to republish if you have audio or video on the first slide or within the course? Or do all courses need to be republished even if there isn't any audio or video?

Also, would screen recordings be affected by this? I currently use screen capture but then hide the video on the timeline so it appears as a screenshot.

Ashley Terwilliger

Hi Nikki, 

You can republish with the latest update of Storyline 2, 3 or 360 or use the Articulate Updater as detailed here.

The issue was specific to video/audio on the first slide, but our team is looking into an issue where audio/video on later slides isn't playing when the user has yet to interact with the course.

If there is no audio/video throughout your entire course, there isn't a need to republish for that fix, but each update is always chock full of fixes and sometimes new features you may want. So look at the version history for more details (Storyline 3, build 3.5.16548.0 or Storyline 360, build 3.20.16814.0). 

If you're not using the videos on your slides, your screen recordings should be fine. 

Alyssa Gomez

Hi Madeline!

This discussion is originally about how Google stopped autoplaying audio in the original release of Chrome version 66, and Chrome is now on version 69. 

The article I linked above details what you can do if you're having trouble with audio playing correctly in Chrome. Let me know if you're still running into issues -- I'll be happy to help!

Madeline F

Hi Alyssa,

I started this conversation because I was trying to convert my courses. We have yet to upload our courses because the articulate uploader only changes them, it doesn't zip them so we still are doing all of that. I was just wondering if chrome has pushed the update that we were working towards with that updater. 

Leslie McKerchie

Hey Madeline,

Thanks for clarifying. Sounds like you may be referring to the sentence in the article Alyssa shared, that states: Google will stop autoplaying audio again in October 2018 when Chrome 70 is released. 

My Chrome is up-to-date with Version 69.0.3497.100, so it seems that Chrome 70 has not been released yet. A quick search states it will begin rolling out October 16th, so sounds like soon :)