Resources tab starts media on base layer
Jun 17, 2019
Thanks ahead of time for any help. Not finding a solution searching the forum.
Situation: In SL 360. I have media on the base layer (video) that is paused (via slide layer that displays upon entering program) upon entering the program. The user is introduced to some info on the layer and prompted to click start button which hides the layer and resumes base layer video.
Challenge: I have a resource in the resources tab. When entering the program and while the video is paused, the video on the base layer begins to play when you click 'Resources'.
Baffled.
2 Replies
Hey George,
That's definitely odd behavior! Happy to help you get to the bottom of it.
First, are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.29.19305.0 in the bottom-right corner.
Also, does this happen in Storyline Preview?
Hi Alyssa,
Thanks for your reply. I do have an older version - 3.17.16168.0. I will reach out to IT to upgrade. Hopefully, that is the fix.
My best!
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