Resuming a SCORM package in Moodle not working

Jun 22, 2021

Hello!

We embedded a SCORM package into a Moodle 3.5 course that we created in Storyline 360 by importing an existing PowerPoint presentation. Now a user reported that she can no longer resume the lecture where she left off, as the lecture is stuck at the three loading dots whenever she opens it.

I have logged into Moodle with her account and can confirm this problem:

View of the stuck lecture

After opening the browser console, I saw several warnings ("unreachable code after return statement", "could not find slide in string table") and errors ("Uncaught TypeError: t is undefined" which keeps repeating after leaving the window open for some time, also some other errors regarding fonts, but I doubt that these are relevant).

Please see the attached console output for details and advise on how to fix this as soon as possible, I will gladly provide the complete SCORM package and/or Storyline 360 files via a private channel if necessary.

Kind regards,

Annika Schneider

Errors_and_warnings_from_console.txt

2 Replies

Lauren Connelly
Staff

almost 3 years ago06/23/21 at 8:09 pm (UTC)

Hello Annika!

Thank you for providing a screenshot! It's hard to determine what is getting in the way without testing the course. Would you mind uploading the .story file privately in a support case? We'll let you know as soon as we receive it.

It would be helpful if you can include in the description:

If other users are seeing the same issue.
Which browser this occurs in.
If this behavior happens in Preview or outside of the LMS.

Jonas Spindler
Author

almost 3 years ago06/24/21 at 2:19 pm (UTC)

Hello Lauren!

Thanks, I will open a support case. Regarding your points (just for reference so that I can refer to this thread in my support request):

The course in question is currently in preproduction, so we have only one user (the customer) who reported this behaviour while testing the course - we were not able to reproduce it with our Moodle accounts
We have not heard back from the customer yet regarding which browser she used, but while being logged into Moodle with her account I reproduced the same error in Firefox 88.01 on Windows 10
We were not yet able to reproduce the error outside of the LMS