Retry Quiz - "Score" Reset and "Completion Status" Reset Issue

Hi Rabi,

What LMS are you using? Are you publish for SCORM 1.2, or 2004?

First, you may want to take a look at the articles here and here that may help clear up LMS issues.

If the issue persists, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

Thanks!

Hi Christine,

Thanks for your quick response.

Yes, I published it as SCORM 1.2 and I am testing my course in SCORM Cloud as well as in some other Test Suites like ADL. The issue is same in SCORM Cloud and in other test suites.

When we are clicking on Retry Quiz button, completion status is getting "completed" even after scoring less than 80% which is our pass score.

Thanks and Regards,

Hi Christine,

I am attaching the story file with this reply and requesting you to check the same.

Please check the issue of "Retry Quiz" button and revert.

Thanks,

Hi Rabi,

I sincerely apologize for the delay. I have submitted a support case on your behalf (#00319345) so our technical support staff can take a look at the file and test it. I've added the file to the case and linked to this thread, so our team can see what steps you've already taken to troubleshoot the issue. I'll be following the progress of the case and I'll share any updates on the case. 

Please keep an eye on your email, one of our support team members will be contacting you soon. 

Thanks Rabi,

Christine

Hello, did this issue ever get resolved?

Hi Steven,

It looks like Jonathan, one of our support engineers, was not able to reproduce the issue in SCORM Cloud. I don't see any other responses from Rabi in the support case.

If you're experiencing the same issue(s), please refer to my earlier post.

If you wind up empty-handed after reviewing the links above, I would next recommend comparing the performance of your content at SCORM Cloud. If you cannot reproduce the problem there, this is likely an LMS-specific issue, and you will want to generate debug logs and supply them to your LMS Provider for additional troubleshooting.

Thanks!

Thanks Christine, I fixed the problem by changing the settings on the questions to 'Automatically Decide' when revisiting. Strange but worked!

Hi Steven,

Awesome! Thanks very much for taking the time to update the thread and share your solution.

Happy to hear that it's working for you now :)

Have a great day,

Christine