Hoping someone can advise, the organisation I work for bought a number of SL2 license's a few months ago and loaded these to our laptops. One of the employees has since left and we'd like to utilise the license on another computer as obviously it's not currently being used. Any idea how to transfer the license to a different computer? So far our IT team hasn't been able to successfully install using the same license code as it's already been installed on another laptop.
On second thought, I see where you mentioned someone left your organization:
The Articulate End User License Agreement (EULA) doesn't permit transferring software to another user. If there's a special condition that would require a transfer, such as an employee leaving the company, you'll need to request consent for the transfer.
Our organisation has already called Articulate and was told we'd need to buy another license which in my opinion is a bit silly as they're quite expensive, it doesn't make sense to buy a new one every time some one leaves, especially when we have a lot of contract staff who come in for specific projects. I was just hoping someone else knew of a way around it because unfortunately our business is not interested in purchasing another license and if we can't get SL2 working on this computer they're wanting to look at other providers for eLearning software who would be able to transfer the software whenever there was staff turnover (and I'd really prefer to stick with SL2 as I'm familiar with it and find it easier to use!)
This doesn't sound like you can keep the laptop and let another user use it:
The Articulate End User License Agreement (EULA) doesn't permit transferring software to another user. If there's a special condition that would require a transfer, such as an employee leaving the company, you'll need to request consent for the transfer.
If that is really what it means, Articulate needs to have some competition in the marketplace.
We still have the laptop, its a company laptop but it's being used by someone else and has other software installed that the person is using (but they aren't using SL) so we can't just give the new person that laptop, just hoping to transfer SL over to her new laptop. Thanks for your feedback, will get our IT guys to contact Articulate again and hopefully we get the answer we want :)
Please let me know if you have any difficulty reaching out to our team - we certainly understand if an employee leaves the company, but those requests have to be handled through our Support team to ensure that the license is deactivated and transferred correctly.
6 Replies
Hi Siobhan!
To transfer your Articulate license from one computer to another, follow these steps:
1) Make sure your original computer is connected to the Internet.
2) Uninstall your Articulate software from your original computer. This releases the license activation.
3) Then install your Articulate software on your new computer and activate it with your serial number.
4) Select the option to "Register Now."
If you are unable to uninstall from the original computer, please reach out as Matthew shared above.
Hi Siobhan!
On second thought, I see where you mentioned someone left your organization:
The Articulate End User License Agreement (EULA) doesn't permit transferring software to another user. If there's a special condition that would require a transfer, such as an employee leaving the company, you'll need to request consent for the transfer.
Our organisation has already called Articulate and was told we'd need to buy another license which in my opinion is a bit silly as they're quite expensive, it doesn't make sense to buy a new one every time some one leaves, especially when we have a lot of contract staff who come in for specific projects. I was just hoping someone else knew of a way around it because unfortunately our business is not interested in purchasing another license and if we can't get SL2 working on this computer they're wanting to look at other providers for eLearning software who would be able to transfer the software whenever there was staff turnover (and I'd really prefer to stick with SL2 as I'm familiar with it and find it easier to use!)
Matthew,
This doesn't sound like you can keep the laptop and let another user use it:
The Articulate End User License Agreement (EULA) doesn't permit transferring software to another user. If there's a special condition that would require a transfer, such as an employee leaving the company, you'll need to request consent for the transfer.
If that is really what it means, Articulate needs to have some competition in the marketplace.
We still have the laptop, its a company laptop but it's being used by someone else and has other software installed that the person is using (but they aren't using SL) so we can't just give the new person that laptop, just hoping to transfer SL over to her new laptop. Thanks for your feedback, will get our IT guys to contact Articulate again and hopefully we get the answer we want :)
Hi Siobhan,
Please let me know if you have any difficulty reaching out to our team - we certainly understand if an employee leaves the company, but those requests have to be handled through our Support team to ensure that the license is deactivated and transferred correctly.
This discussion is closed. You can start a new discussion or contact Articulate Support.