Safari Cannot Open Page

Hi Trip,

Do you have a link to a course we could test? I haven't seen that on my iPad, and I'm using Storyline update 5, iOS7 on my iPad mini. 

Yes I do. But is there a way I can send that to you privately?

Sure thing - if you click on my name in a thread you'll be brought to my profile where you can send me a private link to test the course on my iPad. If I determine I also need to look at the file, I'll send you directions on how to share the file with me as well. 

Hi Ashley, I am facing the same problem. When clicking on Launch it goes alright using an Android tablet but not with an iPad (latest update). I wonder if you have a solution. Could send you the link but prefer to keep it confidential as we are just starting launching the product. . Thanks in advance for reaching out!

Hi John,

What occurs when you try to access it on the iPad? Are you trying to use the mobile player or HTML5? With the mobile player there was a change that occurred in iOS9 so you'll want to review the information here.  If after going through all those steps you'd still prefer our team take a look at it confidentially you can send it along to our Support engineers here. 

Hi John,

Thanks for sharing the link to your course. I was able to open it successfully on my iPad using iOS 9.2 and the latest AMP as well without an error message. Unfortunately if the AMP is not installed that's the error they'll receive and they'll need to download and install it from the app store.

Based on the changes with iOS9 in that article, that is the method that will need to be utilized going forward so you may want to look at ensuring that users have download the app or publishing without the AMP option and just allowing them to access the HTML5 output. 

Hi Ashley,
Thank you for coming back and explanation. It seems that we will have no other way to go as to explane our customers two ways. One for the iPad and one for Android devices. The latter asks for the AMP and installs this beauty. Ipad is unfortunately a set back with their iOS updates as you need more steps before people can run our module.
I hope that Articulate will solve the problem in future (I'm sure they will :-)
Best regards and thanks for your time!
John

We'll certainly keep folks posted on any changes John! 

Thanks Ashley for your support!

Best regards,

John

No worries John - and just an FYI it looks like you may have posted from a second account that includes your email address in the username? No worries on our part - but just in case you don't want it out there publicly you're welcome to delete the post.