SCORM 1.2 Course reporting Passed when User has failed
Jan 28, 2015
Our Storyline 2 course seems to be reporting passed when a user clicks try again. Looking at the LMS logs, it appears the course initially correctly reports a non-passing score, but then the score appears to ratchet up until it is past 100% causing the LMS to read it as Passed.
Having been through this with previous Storyline versions, I tested the course in ScormCloud. The same thing happens there, which should rule out our LMS.
Here is the log from ScormCloud:
Take a look at 11:49:06.468 - it shows a score of 25 % at which point I click Try again.
In the span of the next 14 ms the score goes up to 100% and reports as passed.
I'd rather not upload the course here, but can send it to whoever is interested. If there is a more appropriate place to file this, I can do that as well.
Thanks for the help.
7 Replies
Hi Peter,
If you'd prefer to not share the course here in the forums, it'll be best to share it in the form of a support case. I'm not sure if you're using a question bank - but it sounds similar to this known issue.
Thanks for your response. That appears to be it. We spent a bunch of hours yesterday and today and came up with the same conclusion. I opened a support case, but have not heard back but it does sound like the same thing.
Do you by chance know when this problem started? We've probably used Storyline 2 to publish 10 or so courses to our production systems. I guess we'll review all of them to see if they contain question banks.
Also as a side note, it may be helpful to have a place in these forums where the "known issues" show up. That way when one does a search, they come up. I can never find the "known issues" page on the main corporate site.
Hi Peter,
All the support articles and knowledge base articles are here, and you'll see the known issues documented there. Using the main search on articulate.com or the search on that page should get you what you need - but the search from E-Learning Heroes isn't connected.
It was documented the end of 2014, but I'm not certain when it was initially noticed or what update users were on when the ran into it - but the issue still exists in update 4.
Do you have your support case number? I can follow up there - and ensure that this thread gets associated with the existing report filed with our team so that we can provide you any updates here once their available.
Ashley,
The case number is 00455468. Thank you for the link, but to sort of reinforce my point, the particular issue we're talking about does not appear in this "top issues" list. The search requires you to know the exact string of the title of the issue, key word searches don't work. For example, I took the word "is" out of the title:
Is there a better way to find "known issues?" E-Learning Heroes uses a much better search algorithm. But we're getting off topic. :) Thanks for the help.
I know - it's not the easiest search there, and E-Learning Heroes was updated recently to include better search, and I suspect there is something in the works for our main site too. I do find that using the Google method described here gets pretty accurate results.
Hi All!
Articulate Storyline 2 Update 5 is now available for download. It includes WCAG 2.0 support, several new accessibility features, better HTML5 performance, and bug fixes. Click here for details:
This discussion is closed. You can start a new discussion or contact Articulate Support.