I recently update some of the questions in our exams. However, now the SCORM isn't communicating completion to the LMS. I did not change any settings. I even tested it in SCORM Cloud and it is also saying incomplete even if the exam has been passed. The exams are setup as pass/incomplete SCORM 1.2 with a passing score of 75%. What might I be overlooking as to why these are no longer communicating as passed/completed.
Hi Philip - We had the same issue and found that, for Storyline, exporting as SCORM 2004 allowed the proper score and tracking to be reported to our LMS.
Thanks for reaching out and sharing what you are running into with your published project and that you were able to replicate the issue in SCORM Cloud.
I've opened a case on your behalf so that you can share your file and work privately with one of our support engineers.
I needed to add additional triggers to the 'Submit' button to submit the results for each results slide since I am calculating results based on multiple results slides combined.
I made sure those triggers for the additional results slides appeared before the trigger related to the results slide the users see. It worked! It now communicates completion.Thanks again for your time and help.
10 Replies
Hi Philip
have you doublechecked the tracking page to make sure it has the correct selection
Hi Philip - We had the same issue and found that, for Storyline, exporting as SCORM 2004 allowed the proper score and tracking to be reported to our LMS.
Hi Wendy,
That is set correctly.
Hi Emily,
Our LMS only supports SCORM 1.2
This is a recent issue. We haven't had this issue before.
Bummer - could it be trigger order when the results are being sent? Sorry running out of ideas unless you can share the .story file.
Hi Philip,
Thanks for reaching out and sharing what you are running into with your published project and that you were able to replicate the issue in SCORM Cloud.
I've opened a case on your behalf so that you can share your file and work privately with one of our support engineers.
You should be hearing from someone soon.
Trigger order is set to:
First - submit results
Second - jump to results slide
Thank you, Leslie.
Got the email and sending the file over now.
Thanks, Philip!
Found the issue!
I needed to add additional triggers to the 'Submit' button to submit the results for each results slide since I am calculating results based on multiple results slides combined.
I made sure those triggers for the additional results slides appeared before the trigger related to the results slide the users see. It worked! It now communicates completion.Thanks again for your time and help.
So glad you were able to pinpoint the issue, Philip.
I appreciate you chiming back in to share an update as well :)
This discussion is closed. You can start a new discussion or contact Articulate Support.