Screen Record Margin

May 11, 2023


Wondering if anyone else in the community has run into this issue and found a solution. Im doing a simple screen record with Try Mode for the slides as I am wanting to create an interactive option for the learners to click through everything I do. The problem i'm running into is that once the slides are put into Storyline after the screen recording there seems to be a sizable amount of additional white space, it does seem to be a sizing issue as changing the slide size will change the amount of white space, but no size is actually removing the whitespace, the only sizes that will will also cut off about half of the content. So far I have tried resizing with every option turned off and on, re-recording and changing recording box size. Let me know if anyone is aware of any fixes for this thank you! 

3 Replies
Steven Benassi

Hi Ben!

Thanks for reaching out and sharing a screenshot and the steps you've tried so far! It sounds like you had some questions about minimizing the negative white space around screencasts you've inserted into your Storyline 360 course. I'd be happy to offer some insight!

Currently, there isn't a way to change the size of the screen recordings once inserted as step-by-step slides since they're a part of the background. However, the best methods for reducing the extra white space would be one of the following:

  • Adjust the story size to match the size of your screen recording.
  • Adjust the size of the recording frame to match your Story size.

Also, I wanted to share this resource which provides some helpful tips and techniques for recording screencasts in Storyline 360!

Please let me know if you have any more questions!

Gina Galway

I'm fighting with this same issue - but maybe more too...?

When I set the dimensions for the screen recording, it matches the default slide size AND my desktop resolution settings. The "red box" of recording is visible exactly around what I want to record, and it looks like it is working beautifully... but then when it processes and is ready to load into my slides, the program is compressed to the left, and there is a wide band of extra screen to the right.

I did exactly what the instructions said and I am still stuck with a smushed recording.


Jose Tansengco

Hello Gina, 

Happy to help out!

As a troubleshooting step, try any of the following to see if they fix the slide display issues you're experiencing: 

  • Set the Scale setting of your monitor in Display Settings to 100%. To access this option, right-click anywhere on your desktop and select Display Settings. 

  • Unplug any secondary monitor that you may have attached. I understand that this solution is not ideal, but this will help us isolate if the behavior is happening because of having multiple monitors attached. 

Let me know how it goes!