I'm having trouble with both Peek 360 (using one monitor) and Storyline 360 (using multiple monitors). I've researched all the discussions and followed all the instructions for selecting the microphone and speakers.
I tested your project file on my end and it looks like the behavior you're experiencing is an issue with your microphone and not with your speakers. I'd like to ask a a few questions to help clarify your experience:
When making your screen recordings, are you using your computer's built-in microphone, or an external one? You can check which microphone is being used through this option:
Try doing a repair of your Storyline 360 and Peek 360 installation. Does this help address the behavior?
Do you have other microphones that you can use for your recordings so we can test if the issue is specific to the hardware you are currently using?
2. I will have to get IT to help me try the repairs as they do not give us admin privileges 😢I will get back to you when I get that done (could be a few days ugh).
Please let us know the outcome of repairing Storyline and Peek and if it improves behavior. If not, we'd be happy to continue troubleshooting with you!
My IT followed all the directions and ensured everything was up to date on my computer but I still have the same problem. We tried it in both Chrome and Edge.
I opened a support case on your behalf so we can have our support team take a closer look at the behavior you're experiencing. Your case is in good hands, and someone from our team will be in touch shortly to help with the troubleshooting!
5 Replies
Hello Cynthia,
Sorry to hear that you ran into this snag.
I tested your project file on my end and it looks like the behavior you're experiencing is an issue with your microphone and not with your speakers. I'd like to ask a a few questions to help clarify your experience:
Looking forward to hearing from you!
Hi Joe!
1. I am using the built-in microphone.
2. I will have to get IT to help me try the repairs as they do not give us admin privileges 😢I will get back to you when I get that done (could be a few days ugh).
3. No, I do not have an external microphone.
Thanks for the quick reply! 😄
Hi Cynthia!
Thanks for following up and sharing the feedback!
Please let us know the outcome of repairing Storyline and Peek and if it improves behavior. If not, we'd be happy to continue troubleshooting with you!
Hi there!
My IT followed all the directions and ensured everything was up to date on my computer but I still have the same problem. We tried it in both Chrome and Edge.
What else can we try? Thanks!
Hello Cynthia,
Thanks for the update.
I opened a support case on your behalf so we can have our support team take a closer look at the behavior you're experiencing. Your case is in good hands, and someone from our team will be in touch shortly to help with the troubleshooting!