Screen Recording Backgound image has shrunk by itself and cannot be changed!!!
OK Gurus, here is my issue. I'm trialing Storyline 3 for my boss, as he wants to see how it works before purchasing (he's a Captivate devotee). Anyway, I have recorded a software simulation based on a simple MS Access contacts database to prove if Articulate is the tool for us. (OK, I hear you saying..."YES OF COURSE IT IS!"....and I'm already convinced, although with some reservation over the number of crashes I have suffered and I still need to convince the boss)
Anyway here is the problem. I have an issue with the screen static background image which appears to be auto-generated by the Screen Action Recording and which cannot be changed. I have been using the 'zoom region' function to get a closer look at some areas of the screen to better demonstrate functions to potential students/client (see image 1 from the slide before the problem slide, the green outline is the area being zoomed into). On a number of slides the 'zoom region' lasts the entire length of the timeline, so that the entire slide remains zoomed into the area I require; however on one occasion I adjusted the start and end points of the 'Screen Recording Action', using the 'Action Fine Tuning'. When I had finished, carried on and at some point, the program crashed. When I restarted the Storyline 3, I noticed that the static background image had shrunk and centre located itself (see image 2, the problem slide). Now this static background image cannot be resized so I am stuck with it. I have tried to resetting the original timings, but this has not worked, even when I have removed the zoom from the timeline completely. So far it seems the only option I have is to blank the whole of the slide with a white box and then have a .png image over the top to recreate the original static slide background that was originally generated as part of the screen recording action.
I have also suffered a number of crashes, which has resulted in the auto-generated feedback to Articulate, on one of these occasions, I lost all my Master Slides I had built together with the system resetting a lot of the fonts that were related to the mater slide format....but this is a separate issue I have now managed to rebuild most of what I had lost, (I had a previously saved version only 1 hour old so only lost an hour)
Any ideas how to resolve this please on my initial problem?