Screen recording displays image inside of an image

Aug 23, 2018

I am working with a particular story size in Storyline, 1956 width and 1100 height.  When I open a new file and set this particular size and screen record my screen recording displays an image inside of an image, see the attached image.  I have done this exact same action on my colleagues Storyline and the recording looks fine but when I do it on my Storyline the screen recording displays the image twice.  I have updated my Storyline, uninstalled it and it still occurs.  How do I fix this?

11 Replies
George W.J. Shearer


(It's almost like reading/watching a mystery story...)

The more I look at it, the more I'm thinking that
(1) The background image seems to be generated correctly.
(2) The foreground movie is the one that is reducing the output.

So, when I change the screen resolution to 100% (96 DPI), I actually don't solve the problem (I just make the background have the same problem as the foreground).

Becca Levan

Thanks for reaching out, Israel! I'm sorry to hear this issue has returned.

I created a support case on your behalf so you can work directly with a support engineer, but I'd like to gather more clues about your setup:

I'll add your response to the support case, and we'll go from there!

Jose Tansengco

Hi Rebecca, 

Sorry to hear that you experienced the same behavior. We recommend reaching out to our support team so we can find you a solution that best addresses your issue. Not all environments and solutions are the same, so its best to have us take a look at your environment to figure out what's happening. 

Looking forward to hearing from you!