14 Replies
Ashley Terwilliger

Hi Doug,

Are you using Storyline 3 or Storyline 360? Do you know what update you're on as well?  You can check by going to the "Help" Tab -> "About Articulate Storyline".

There have been a few fixes implemented recently in the latest updates of both versions to handle blurry images, so if you're still having trouble using that update and adhering to the other guidelines here, we'd want to take a look at your .story file! 

Doug Dewan

Hi Ashley, thank you for your quick reply, I've since found out that the blurriness is due to the fact my story size is not matched with my screen recording size. I had thought you could set the recording size to what you wanted to capture but have been informed it must be the same dimensions as the screen or player size you create your course in, otherwise it will be blurry. Lesson learned.  

Ashley Terwilliger

Hi Doug,

It'll depend on a few other factors such as your overall screen resolution, the size at which users will view it, and then from that, you can set your story size. 

Depending on what you're recording, you could look at recording it in a smaller screen (laptop vs. desktop monitor) and then adjust the zoom within your browser or item you're recording. Storyline will pick up exactly what you're seeing, and if you insert that screen recording to match your story size, there shouldn't be any loss of quality. 

Bryan Frame

Hi Ashley - I am trying not to be dense, but I just don't understand!  I have the same problem Doug has/had... blurry screen recordings...

I have two HUGE monitors and the resolution is set to 2560 X 1440... in the spirit of what I read on e-learning heroes, I made sure the aspect ratio of the project in SL360 and the recorder were both 16:9...

In reading your response to Doug I am just not following you... Are you saying to change the resolutions on my screens to get a clear screenshot?  Or is this making the slide size in SL360 huge (2560X1440) to match the monitors?  Please help me understand what you mean... ;-)

Thank You so much!

Leslie McKerchie

Hey Bryan,

No worries, we are here to help you out.

The key being, you do not want the images to scale up or down.

That being said, in your situation, I would be sure to adjust the resolution because the largest image size for Storyline is 2,048 x 2,048.

Perhaps this documentation will explain it better :)

Bryan Frame

I think I understand now.  When I "resize the browser to optimal size," the window is quite small.  This must be indicating that I created the project way too small and got my screen grab video way too big, thus causing a scaling/resizing issue.

So, then, what is the optimal size?  As with any organization we have junky little 4:3 monitors all the way up to 27" 4k monitors... where is the happy medium?  What size should I choose when authoring?