Screen recording losing focus

Hi there Tom!

Thanks for your post. I've seen similar reports of this issue in Storyline 360, but not in Storyline 3.

It sounds like the screen recording is flip-flopping between blurry and clear, is that right?

Could you share a small sample file with us so we can take a closer look?

Publishing the story seems to fix the issue. But thank you for your reply Alyssa

That's great to hear, Tom! Thanks for the update. 😁

Hi there, I'm having the exact same issue. I will try publishing and see if that resolves the problem.

Hi Alyssa, we published the course to our LMS and it still is blurred. We are using SL360. Is there a solution to this issue as we can not release the training course with this image clarity. 

Hi Doug,

Are you using Storyline 3 or Storyline 360? Do you know what update you're on as well?  You can check by going to the "Help" Tab -> "About Articulate Storyline".

There have been a few fixes implemented recently in the latest updates of both versions to handle blurry images, so if you're still having trouble using that update and adhering to the other guidelines here, we'd want to take a look at your .story file! 

Hi Ashley, thank you for your quick reply, I've since found out that the blurriness is due to the fact my story size is not matched with my screen recording size. I had thought you could set the recording size to what you wanted to capture but have been informed it must be the same dimensions as the screen or player size you create your course in, otherwise it will be blurry. Lesson learned.  

Hi Ashley, is there a recommendation on what screen player size to set when you want to show an entire screen recording of a browser? 720x540 is way too small to perform screen recordings of the open browser when demonstrating a software application.

Hi Doug,

It'll depend on a few other factors such as your overall screen resolution, the size at which users will view it, and then from that, you can set your story size. 

Depending on what you're recording, you could look at recording it in a smaller screen (laptop vs. desktop monitor) and then adjust the zoom within your browser or item you're recording. Storyline will pick up exactly what you're seeing, and if you insert that screen recording to match your story size, there shouldn't be any loss of quality. 

Hi Ashley - I am trying not to be dense, but I just don't understand!  I have the same problem Doug has/had... blurry screen recordings...

I have two HUGE monitors and the resolution is set to 2560 X 1440... in the spirit of what I read on e-learning heroes, I made sure the aspect ratio of the project in SL360 and the recorder were both 16:9...

In reading your response to Doug I am just not following you... Are you saying to change the resolutions on my screens to get a clear screenshot?  Or is this making the slide size in SL360 huge (2560X1440) to match the monitors?  Please help me understand what you mean... ;-)

Thank You so much!

Hey Bryan,

No worries, we are here to help you out.

The key being, you do not want the images to scale up or down.

That being said, in your situation, I would be sure to adjust the resolution because the largest image size for Storyline is 2,048 x 2,048.

Perhaps this documentation will explain it better :)

I think I understand now.  When I "resize the browser to optimal size," the window is quite small.  This must be indicating that I created the project way too small and got my screen grab video way too big, thus causing a scaling/resizing issue.

So, then, what is the optimal size?  As with any organization we have junky little 4:3 monitors all the way up to 27" 4k monitors... where is the happy medium?  What size should I choose when authoring?

Hey Bryan,

I see where you've shared a file with our support team, so I'm going to share this comment with the team so that they can offer some advice if applicable.

I am so pleased that you are all on the same page!  Thank you for the support... I can't wait for the resolution!