I'm doing screencasts for a simulation, with text-entry, directly into a Master Template I've created. Whenever I record it, all the text-entry slides disappear, leaving only hotspot slides. I have tried the recording in a blank storyline and all text-entries are generated.
Hi, Rafik. It's strange that the text entry slides are not automatically generated in your master template, but they are generated in a blank Storyline file.
Would you mind sharing your master template with our team so we can test it on our side? We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
I'm noticing the same behavior as well. If I create a new screen recording (for new scene) in already existing Storyline project, the text entry boxes do not generate as they should. I'm only left with hotspots.
Appreciate you reaching out Lauren - thank you so much!
Chrome is our preferred browser where I work. I'm doing screen recordings of workflows in our clinician dashboard platform (it's a proprietary product we've developed). Everything else seems to work just fine, with the exception of the text entry boxes being generated for the fields I'm populating in our platform. Once I discovered Chrome is not recommended, I tried MicroSoft Edge instead AND did a clean re-install of Storyline 360 just in case. Still no luck unfortunately. It's strange because I believe it worked at least once in the past (a couple of months ago), but I haven't been able to get it to work again and to the best of my knowledge am not doing anything different this time around.
Hey Kelly - Thank you for the reply. I have not tried Firefox yet, but I'll
give that a try next time. I'm actually in the process of creating more
such modules that will entail text entry boxes in a software simulation
(over the next couple weeks). I'll update you on whether that helps or if
I'm still having issues.
Hope you and the team have a great long weekend!
Ash
9 Replies
Hi, Rafik. It's strange that the text entry slides are not automatically generated in your master template, but they are generated in a blank Storyline file.
Would you mind sharing your master template with our team so we can test it on our side? We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
Hi Alyssa, thanks for the reply!
I'm sending you the file. It is in French, but the language doesn't affect the settings.
Thanks, Rafik. Your file is in the right place, and our Support Engineers will give it a test soon!
I'm noticing the same behavior as well. If I create a new screen recording (for new scene) in already existing Storyline project, the text entry boxes do not generate as they should. I'm only left with hotspots.
Any work around?
Thanks!
Ashley
Hello Ashley!
Can you share more about what you're recording and if it's in a browser, which browser are you using?
Appreciate you reaching out Lauren - thank you so much!
Chrome is our preferred browser where I work. I'm doing screen recordings of workflows in our clinician dashboard platform (it's a proprietary product we've developed). Everything else seems to work just fine, with the exception of the text entry boxes being generated for the fields I'm populating in our platform. Once I discovered Chrome is not recommended, I tried MicroSoft Edge instead AND did a clean re-install of Storyline 360 just in case. Still no luck unfortunately. It's strange because I believe it worked at least once in the past (a couple of months ago), but I haven't been able to get it to work again and to the best of my knowledge am not doing anything different this time around.
Thanks for following up with me!
Ash
Hi Ashley,
Thank you for providing these details!
That was a good call testing your project in a different browser. You are correct that Google Chrome has some limitations, as described here: https://articulate.com/support/article/screen-recording-captions-will-not-include-details-when-recording-google-chrome.
If you're comfortable sharing your .story file here, or privately in a support case, we'd be happy to take a look!
Hey Kelly - Thank you for the reply. I have not tried Firefox yet, but I'll
give that a try next time. I'm actually in the process of creating more
such modules that will entail text entry boxes in a software simulation
(over the next couple weeks). I'll update you on whether that helps or if
I'm still having issues.
Hope you and the team have a great long weekend!
Ash
That sounds great, Ashley. Please let us know if you need assistance!
Enjoy your weekend!