I read on the forum that the seekbar for the courses that are viewed on tablets or phones appears on the top right in a circular form on portrait and down on the screen on landscape form. My published courses on 360 all appear with the circular timeline on the top right in on both landscape and portrait making it impossible for users to navigate within a slide. Can I get some help please?
Hi Iman, thanks for reaching out here. Would you mind sharing your file here so we can do some testing on our end? Just click the Add Attachment button at the bottom of the reply window.
Also, would you mind sharing what devices, operating systems, and browsers you're using, and would you mind providing screenshots of what you're seeing in both landscape and portrait orientation?
I use windows 7. For viewing the courses on tablet or cellphone I normally use google chrome but all browsers have the mentioned problem. Please find the attachments below
Hi Iman, thanks for sharing your screenshots and your file here. I published your project to Web with both Flash and HTML5, and I was not able to reproduce the behavior. I tested in Safari and Chrome on mobile, and both worked as expected. Here are screenshots taken from Chrome on mobile:
Since I wasn't able to replicate what you're seeing, it would be best if one of our support engineers could investigate this further. I opened a support case on your behalf (#00968419), and you should hear from one of our engineers soon. I'll continue to follow along with the case, as well.
6 Replies
Hi Iman, thanks for reaching out here. Would you mind sharing your file here so we can do some testing on our end? Just click the Add Attachment button at the bottom of the reply window.
Also, would you mind sharing what devices, operating systems, and browsers you're using, and would you mind providing screenshots of what you're seeing in both landscape and portrait orientation?
Hi thank you for the reply.
I use windows 7. For viewing the courses on tablet or cellphone I normally use google chrome but all browsers have the mentioned problem. Please find the attachments below
Thank you
Hi Iman, thanks for sharing your screenshots and your file here. I published your project to Web with both Flash and HTML5, and I was not able to reproduce the behavior. I tested in Safari and Chrome on mobile, and both worked as expected. Here are screenshots taken from Chrome on mobile:
Since I wasn't able to replicate what you're seeing, it would be best if one of our support engineers could investigate this further. I opened a support case on your behalf (#00968419), and you should hear from one of our engineers soon. I'll continue to follow along with the case, as well.
i heard there is a version of Articulate 3 which will be produce next year...
Do you think your developpers will take care about customers feedbacks?
Hi Max,
We're always happy to get customer feedback. Either here in ELH or send it direct to our product team here.
As for another version of Articulate - we will have a new perpetual version of Storyline coming out within 2017.
This discussion is closed. You can start a new discussion or contact Articulate Support.