2 Replies
Noel Read

Hi, are you able to provide some more details? Are you using Articulate 360 and bringing in one of the characters from the character library?

I can't think of a reason for an Articulate 360 character to crop when inserted.

Have you tried opening a new project and seeing if you still have the same issues?

If you're able to upload your story I can take a look - if it's confidential, then you can use the Articulate Support upload area and they can take a look.



Ashley Terwilliger-Pollard

Hi Saeyoung,

We've heard a few reports of cropped characters in Articulate 360 but they were able to resolve in one of a couple of ways:

  • It could be that your DPI setting needs to be adjusted. Try this:
    • Right-click your desktop and select Display settings.
    • Click the Display tab in the upper left corner of the window that appears.
    • Under Scale and layout, select 100% from the drop-down list.
  • Following the steps in this article for a clean installation with the latest version.

Let me know if that helps!