I have a request from the call centre to create a learning activity that involves the following:
Embed audio recording of a Call Centre Agent speaking to a customer Right after listening to the audio, learners are required to complete open-ended questions (a free form of writing) With that, the assessor will mark their responses.
Can this be done via articulate 360?
Alternatively, I am thinking of using the Survey questions to develop this. But I am concern about how do I review their survey responses through my LMS system? As the survey in-built only shows complete/incomplete or pass/failed results.
I hope to get some form of guidance with the requirement.