SL doesn't see new template

I 'm working with a custom template that I didn't build. I added it to the Storyline Template folder as well as in My Articulate Projects folder. But when I open a new project and select Insert new slide> from Templates, it doesn't show up in the drop-down list. Restarted numerous times-nothing.

I've deleted all the special characters in the file name that shouldn't have been there-like periods, etc., but still nothing.

Is a template supposed to be somewhere else too? Anyone?

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