SL2 freezing when editing states

Hi Kelli, sorry to hear you've run into this issue. If it's just one file specifically, you might try importing the slides into a new file, as sometimes that can resolve odd behavior. However, if this is something happening across the board in Storyline 2, I would recommend running this repair on your software. Please report back and let me know if you need further assistance!

Hi Alyssa...so after force quitting...I went back in and completed the steps slower. I was deleting one state from 10 different objects. I wonder if I was clicking through it too quickly and it just froze. I was doing the same type of thing last time this happened to me.

Moving through it slowly, I had no problem.

Could that be it?

Hm, clicking through quickly shouldn't be an issue. If you would like, we can test that slide to see if it performs slowly on our end. Just send us the .story file by clicking the Add Attachment button at the bottom of the reply window.

Hello,

I am experiencing the same issue when editing states. It freezes and I need to force quit. It has been happening regularly for some weeks now and our Helpdesk team couldn't find anything wrong in my computer.

Do you suggest I copy all the slides and scenes into a new project? I have 3 projects where I have copy-pasted slides from one another and Storyline freezes with all 3.

Thanks in advance!

Amaia

Hey Amaia,

Sorry to hear you keep running into this! I know that's frustrating. Let's see if we can narrow down why this is happening:

• Are you working from your local hard drive? Working from a network or external drive is known to cause problems, so we always recommend working from your local C: drive. 
• Does Storyline freeze when you try to edit states on any slide within that file, or just one slide in particular? 
• Instead of copy/pasting slides and scenes from one Storyline file to another, have you tried using this import method?

Hi Alyssa,

Thanks for your feedback!

• I always work from our local server.
• Storyline has frozen a few times in the same slide but also in other slides, mainly while editing states.
• I will try the import method from now on

Thanks for that update, Amaia. Let me know if the import method fixes the issue. If not, I'd like to have our Support Engineers take a look. You can reach out to them by clicking here--they're available 24/7 to assist!