SL3 and SL360 courses have no audio on IOS devices without headphones

Jul 10, 2019

Any ideas on how to fix SL3 and SL360 courses where audio only plays on IOS devices with headphones? All volume controls turned on and as high as possible but you cannot hear anything without headphones. We have tested with multiple personal iphones and ipads - all different users and models.  Thanks!

1 Reply
Ashley Terwilliger-Pollard

Hi Lisa,

That sounds quite odd, and not something I've run into myself!

Can you check what version of Storyline and iOS you're using? I'd want to make sure you're on the latest versions of Storyline (Storyline 360, build 3.29.19305.0 or Storyline 3, build 3.6.18134.0) and with iOS used a supported version and device as noted in the system requirements. 

If you are, and the audio is still missing, can you share a link to the course and a copy of your .story file for us to test? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing. 

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