Did you download the .zip or the .exe file? I'd try removing the Storyline 3 program from your system and then try again by downloading the opposite one from this link: https://articulate.com/p/downloads
I downloaded both zip and exe files. None of which worked. And my hardware definitely exceeded the basic requirements listed on the page. It is also my first time installing st3. I uninstalled sl2 prior to install sl3
Thanks Eddie - did you try those steps after ensuring that Storyline 3 was removed? Were both sets of install files downloaded and installed locally? I haven't seen that error message before, so I'll open a case with our Support team for you. That way we can gather your install logs. Keep an eye out for an email from Support@articulate.com.
Also, you don't have to remove Storyline 2 to download or install Storyline 3. They can both live on the same system.
3 Replies
Hi Eddie,
Did you download the .zip or the .exe file? I'd try removing the Storyline 3 program from your system and then try again by downloading the opposite one from this link: https://articulate.com/p/downloads
Storyline 3 is the top left corner of that page.
Also, just double check that your Windows 10 environment matches the system requirements here.
Let me know if that works for you!
I downloaded both zip and exe files. None of which worked. And my hardware definitely exceeded the basic requirements listed on the page. It is also my first time installing st3. I uninstalled sl2 prior to install sl3
Thanks Eddie - did you try those steps after ensuring that Storyline 3 was removed? Were both sets of install files downloaded and installed locally? I haven't seen that error message before, so I'll open a case with our Support team for you. That way we can gather your install logs. Keep an eye out for an email from Support@articulate.com.
Also, you don't have to remove Storyline 2 to download or install Storyline 3. They can both live on the same system.
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