I'm having a problem with the zoom region in Storyline 3. When I drag the seekbar forwards/backwards (uploaded in an LMS), it gets stuck where the zoom region is. How can solve this issue?
So sorry you're hitting that. As Leslie mentioned, there's an issue on our radar that sounds very similar to what you're running into.
To confirm, would you mind sharing your .story project file here so I can take a look? You can add it right to a comment using the "Add Attachment" feature.
Just wanted to add to this thread and let you know we are also experiencing the same problem. We are currently trialling Storyline 3, and noticed this issue almost instantly, as one of our latest courses (built in Storyline 2) uses several zoom regions.
I'm sorry you're running into this too- thanks for letting us know here. To confirm it's the issue on our radar, would you mind sharing your file here so I can take a look?
You can add it as an attachment right to a comment like this:
Thanks so much for sharing your file with me. I was able to confirm that this is the issue we're working through in Storyline 3, and I've added your experience to our report.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’ll let you know as soon as we have an update on this issue! Thanks again, and I’m sorry if it’s slowing you down.
Thanks for checking in, Cyrille. No updates yet, but you're in the right place to receive the latest information on this bug. We're seeing this in both Storyline 360 and Storyline 3, and I'd like to add your experience to the correct report. Which version of Storyline are you using?
We will link you to a download and all version updates are included with your perpetual license.
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I had the same problem and had to delete all zooms. It is a recorded bug.
Hey Mark!
So sorry you're hitting that. As Leslie mentioned, there's an issue on our radar that sounds very similar to what you're running into.
To confirm, would you mind sharing your .story project file here so I can take a look? You can add it right to a comment using the "Add Attachment" feature.
Thanks for letting us know about this!
Hi Ali!
I can't really share the project cause of NDA. :) Sorry
Hey Mark- totally understandable! No worries. If you're able to share a stripped down version of your course, that would also be helpful.
Or you can also submit your file privately to our Support Engineers here and they can sign an NDA if necessary!
Hi Ali,
Just wanted to add to this thread and let you know we are also experiencing the same problem. We are currently trialling Storyline 3, and noticed this issue almost instantly, as one of our latest courses (built in Storyline 2) uses several zoom regions.
Thanks.
Hey Andrew!
I'm sorry you're running into this too- thanks for letting us know here. To confirm it's the issue on our radar, would you mind sharing your file here so I can take a look?
You can add it as an attachment right to a comment like this:
Thanks again!
Hi Ali,
No problem.
Please find attached a file with one of the slides that features a zoom region.
Hopefully this helps towards finding a solution.
Thanks.
Hey Andrew!
Thanks so much for sharing your file with me. I was able to confirm that this is the issue we're working through in Storyline 3, and I've added your experience to our report.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’ll let you know as soon as we have an update on this issue! Thanks again, and I’m sorry if it’s slowing you down.
Hi!
Are there any updates on this bug? Can we expect any patch or updates regarding on this concern? I do have issues similar on this.
Thanks,
Thanks for checking in, Cyrille. No updates yet, but you're in the right place to receive the latest information on this bug. We're seeing this in both Storyline 360 and Storyline 3, and I'd like to add your experience to the correct report. Which version of Storyline are you using?
I am also experiencing this issue.....file attached below (specifically slide 1.6). Are you recommending that we not use this feature at this time?
Hey Tracy,
What version of Storyline are you using?
I'm seeing that the initial problem reported here was corrected in an update to Storyline 360, so be sure that you're on the latest update.
This hasn't been rolled out for Storyline 3, but should be in the next update and this thread is attached.
Hello,
Yes I am using Storyline 3. How do I go about getting the update when it is released? Is there a download or is it something I have to pay for?
Thanks
Great question Tracy!
We will link you to a download and all version updates are included with your perpetual license.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hey folks! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where a slide with a Zoom Region gets stuck in the zoomed state when reviewing using the seekbar.
Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!
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