15 Replies
Ali Goulet

Hey Mark!

So sorry you're hitting that. As Leslie mentioned, there's an issue on our radar that sounds very similar to what you're running into.

To confirm, would you mind sharing your .story project file here so I can take a look? You can add it right to a comment using the "Add Attachment" feature.

Thanks for letting us know about this!

Ali Goulet

Hey Andrew! 

Thanks so much for sharing your file with me. I was able to confirm that this is the issue we're working through in Storyline 3, and I've added your experience to our report.

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue! Thanks again, and I’m sorry if it’s slowing you down.

Leslie McKerchie

Hey Tracy,

What version of Storyline are you using?

I'm seeing that the initial problem reported here was corrected in an update to Storyline 360, so be sure that you're on the latest update.

This hasn't been rolled out for Storyline 3, but should be in the next update and this thread is attached.

Leslie McKerchie

Great question Tracy!

We will link you to a download and all version updates are included with your perpetual license. 

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Alyssa Gomez

Hey folks! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where a slide with a Zoom Region gets stuck in the zoomed state when reviewing using the seekbar.

Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!