The second slide in the scene won't load and keeps buffering. It worked perfectly before and now all of a sudden it won't load. When I copy the slide and one above it and paste it into a new project it works perfectly. Any suggestions?
Hello Theresa, and welcome to E-Learning Heroes. 😊
I'm sorry to hear that you were having a playback issue with your project file.
Based on your description, it looks like there is something from the affected slide that is causing the slide not to load. This issue is usually solved by importing your slides into a new project, which explains why it works when you try to copy and paste your slides into a new project.
To further troubleshoot the issue, would you mind sharing your affected project file?
1 Reply
Hello Theresa, and welcome to E-Learning Heroes. 😊
I'm sorry to hear that you were having a playback issue with your project file.
Based on your description, it looks like there is something from the affected slide that is causing the slide not to load. This issue is usually solved by importing your slides into a new project, which explains why it works when you try to copy and paste your slides into a new project.
To further troubleshoot the issue, would you mind sharing your affected project file?
You are also welcome to work directly with our support team if you prefer to share your project file privately. Thanks!