Issues with Videos Playing in Chrome

Nov 17, 2017

I have videos in slide layers, after publishing the videos don't auto play correctly in Chrome. Some are delayed and start playing the audio over the top of different layers so there are two lots of audio playing, sometimes they start to play but with no audio.

I have made sure I am on the latest update of Storyline 2. Is this a known issue, is there something I can do to make it play correctly?

8 Replies
Vicki Rutter

Hi Alyssa,

Apologies just saw this reply. I published for LMS and uploaded it as a zip into my Accord LMS and found the issue, then I published for Web to test it that way and had the same issues.

I tested in IE 11 and Chrome Version 62.0.3202.94 it worked in IE in both published formats but not in Chrome.

This is a bit of an issue as I produce training for software and we recommend Chrome to run our software so don't want to have to advise learners to use a different browser to run the courses.



Alyssa Gomez

Thanks for those details, Vicki. I've tried recreating this issue in a sample Storyline 2 file, but I still need your help. Would you mind sharing your file with me for testing? Even just the one troublesome slide will do. 

If you'd rather not share it publicly, you can also click here to send it to our team privately. Thanks!

venkatesh K

Hello people. I have a solution for this.

1) In timeline, video should not begin in the zeroth second. Instead it should begin one sec later atleast. It worked for me.

2) If you are adding video in first slide then video won't play automatically in chrome. It needs some user interaction.  Just add a button in first slide and move your video to second slide. Add a trigger on the button so that clicking on the button takes the user to the second slide. 

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