Slide master issue in SL2

Hi Kimberly!

Would you be able to share a screencast of the issue you are having so that we could take a look?

Here's one way to record if you need it:

1) Launch Articulate Replay on your computer and click Record Screen.
2) When the recording window appears, select a microphone in the lower left corner (if you have one).
3) Choose Full Screen for the recording area, then click the red Record button.
4) Reproduce the issue you're experiencing and click Done when you're finished.
5) When Replay reappears, click Publish on the ribbon, browse to your desktop, and click Save.
6) When the Publish Successful window appears, click Close.
7) Then you can utilize the 'Add Attachment' option here to reply and attach to the forums

If you cannot share here in the forums, you are welcome to upload and share here privately.

My version of Replay was from SL1. I wasn't able to use it for a while because of using Parallels. Now it works, but I'm running SL2. Replay wants my serial number, but doesn't like either SL1 or SL2's serial number. Suggestions?

I'll sidestep the Replay issue and try another platform for the screen capture, I just need to catch the software showing the problem as it doesn't happen every time. And of course two attempts down and it is working fine.

Always the case right, Kimberly :) You should have unique serial number for Replay and our team here can assist with that when you're ready.

Leslie--I was FINALLY able to recreate the issue I am having with the slide master. The problem hadn't presented itself since the last time I updated this post--even after extensive slide master work. Here's the video demo of the issue.

Updated: I was able to edit different slides after closing slide master view and going back in. There are times; however, when I have to completely close out of the slide to edit the slides again. This problem has shown up in both the slide master and the feedback slide masters (which is what I'm demonstrating in the video.)

Hi Kimberly! 

Thanks for the video. Not something I have seen happen before. Is this the same master slides/same project you referenced before?

Have you tried to import your slides into a new project to see if this alleviates your issue? A repair of your software may be helpful as well.

If you think this is something our team could replicate, I invite you to share your .story file here.