I am working on a slide presentation in Articulate Storyline and I noticed that something is covering the base layer of the work that I have already done. Please see attachment. I can see the text and images that are placed on the left preview pane - 1.2 Delegation Process. As you can see from the attachment the images and text are selected but I can't figure out what happened that they are not visible. The blue area covering them is not selectable.
Thanks for reaching out and sharing a screenshot of what you're seeing! I'd like to ask a couple of clarifying questions to help me troubleshoot.
Are you working from your local hard drive? Working from a network drive can cause erratic behavior.
Is this only happening on one slide or multiple slides?
I'd like to take a look at your file to investigate further. You can upload it here or privately in a support case. We'll be sure to delete it from our systems once troubleshooting is complete.
Thank you for replying. I figured out the problem. There was a shape in my layers panel that was blocking the base layer.
[X]
Brenda Klinger
Course Illustrator
Bureau of HR and
Training and Development
201 Finance Building
Harrisburg, PA 17120
Phone: 717.705.3743
[X][X] [X] [X] [X]
Confidentiality Notice: This electronic communication is privileged and confidential and is intended only for the party to whom it is addressed. Any use, dissemination, distribution, or copying of this information other than by the intended user(s) is unauthorized and may be unlawful. If received in error, please return to sender and delete the unauthorized communication. Thank you.
I'm glad to hear you solved the issue! Just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish.
[X]
Brenda Klinger
Course Illustrator
Bureau of HR and
Training and Development
201 Finance Building
Harrisburg, PA 17120
Phone: 717.705.3743
[X][X] [X] [X] [X]
Confidentiality Notice: This electronic communication is privileged and confidential and is intended only for the party to whom it is addressed. Any use, dissemination, distribution, or copying of this information other than by the intended user(s) is unauthorized and may be unlawful. If received in error, please return to sender and delete the unauthorized communication. Thank you.
4 Replies
Hi Brenda,
Thanks for reaching out and sharing a screenshot of what you're seeing! I'd like to ask a couple of clarifying questions to help me troubleshoot.
I'd like to take a look at your file to investigate further. You can upload it here or privately in a support case. We'll be sure to delete it from our systems once troubleshooting is complete.
Thank you for replying. I figured out the problem. There was a shape in my layers panel that was blocking the base layer.
[X]
Brenda Klinger
Course Illustrator
Bureau of HR and
Training and Development
201 Finance Building
Harrisburg, PA 17120
Phone: 717.705.3743
[X][X] [X] [X] [X]
Confidentiality Notice: This electronic communication is privileged and confidential and is intended only for the party to whom it is addressed. Any use, dissemination, distribution, or copying of this information other than by the intended user(s) is unauthorized and may be unlawful. If received in error, please return to sender and delete the unauthorized communication. Thank you.
Hi Brenda,
I'm glad to hear you solved the issue! Just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish.
Good to know! Thank you for all your help.
[X]
Brenda Klinger
Course Illustrator
Bureau of HR and
Training and Development
201 Finance Building
Harrisburg, PA 17120
Phone: 717.705.3743
[X][X] [X] [X] [X]
Confidentiality Notice: This electronic communication is privileged and confidential and is intended only for the party to whom it is addressed. Any use, dissemination, distribution, or copying of this information other than by the intended user(s) is unauthorized and may be unlawful. If received in error, please return to sender and delete the unauthorized communication. Thank you.