I've attached my .story file, as you can see, on slide five, there are a series of sliders. they seem to work in some versions of chrome but not others. Can anyone assist? I am stumped.
I was able to copy sliders that for whatever reason did work from another module, and they worked. Checked all the settings and they were the same, so I'm unsure what the issue was. I will mention that it will still not work in Firefox.
Hi K! Just want to make sure we can help if you need it -- it sounds like you made some edits to your file by copying in sliders from other projects.
If you'd like to attach an updated version of your project and let us know what version of Storyline you're using to edit it, I'm happy to test it out in Firefox. Thanks!
Thanks for reaching out. I noticed there was an issue with a Chrome update on my computer, however I did have clients suggesting that sliders were not working for them either. I uninstalled Chrome then reinstalled to get the latest version: Version 62.0.3202.62. This seemed to have fixed it but I needed to run the module a few times before the slider started to work. Then once working they seemed to be intermittent, sometimes working and other times getting stuck at one point on the slider scale. It's very strange. I will keep monitoring it to see if okay and also advise our client about the Chrome version. I still think it is strange as they were working fine and then suddenly stopped working one day.
If you had to run it a few times, I'd look to also clearing out the cache as it sounds like it's loading earlier versions. Next you could also look at uploading it to SCORM Cloud to help rule out any other inconsistencies with how Litmos handled it.
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Hi K, I'd be happy to take a look! Would you mind telling me...
Thanks!
Same issue for us. Is this due to a Chrome update?
I was able to copy sliders that for whatever reason did work from another module, and they worked. Checked all the settings and they were the same, so I'm unsure what the issue was. I will mention that it will still not work in Firefox.
Hi K! Just want to make sure we can help if you need it -- it sounds like you made some edits to your file by copying in sliders from other projects.
If you'd like to attach an updated version of your project and let us know what version of Storyline you're using to edit it, I'm happy to test it out in Firefox. Thanks!
Hi Ray and K,
Do you know what version of Chrome you're using? You can find this in the Chrome settings and look for About Google Chrome.
Also where did you upload the course to test it out?
Hi Ashley,
Thanks for reaching out. I noticed there was an issue with a Chrome update on my computer, however I did have clients suggesting that sliders were not working for them either. I uninstalled Chrome then reinstalled to get the latest version: Version 62.0.3202.62. This seemed to have fixed it but I needed to run the module a few times before the slider started to work. Then once working they seemed to be intermittent, sometimes working and other times getting stuck at one point on the slider scale. It's very strange. I will keep monitoring it to see if okay and also advise our client about the Chrome version. I still think it is strange as they were working fine and then suddenly stopped working one day.
The SCORM was uploaded to a Litmos LMS.
Cheers, Ray
If you had to run it a few times, I'd look to also clearing out the cache as it sounds like it's loading earlier versions. Next you could also look at uploading it to SCORM Cloud to help rule out any other inconsistencies with how Litmos handled it.
Thanks Ashley,
I had cleared cache but not yet tried SCORM Cloud. If there are still issues I'll give that a go. Seems fine now though.
Kind regards,
Ray
Sounds good Ray - and feel free to keep us posted.
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