I have a project with 100+ slides that now has nine slides that are blank in the story view, and scene view. All the slide info, graphics, and links are there when you click on any of the slides, and the slides all display and work correctly in the project, but are previews are blank. Anybody have any ideas on how to fix this?
A blank slide in Story View usually indicates the presence of possible data corruption. This article explains the common causes for data corruption, as well as ways to reduce the risk of encountering it.
One troubleshooting step that you can do is to import all of your slides to a new Storyline 360 project file to see if this helps restore the thumbnail preview of your slides in Story View. If the issue persists, would you be willing to share a copy of your project file here or in private by opening a support case so we can identify the corrupted elements? We'll delete it when we're done testing!
3 Replies
Hello Dale,
Happy to help!
A blank slide in Story View usually indicates the presence of possible data corruption. This article explains the common causes for data corruption, as well as ways to reduce the risk of encountering it.
One troubleshooting step that you can do is to import all of your slides to a new Storyline 360 project file to see if this helps restore the thumbnail preview of your slides in Story View. If the issue persists, would you be willing to share a copy of your project file here or in private by opening a support case so we can identify the corrupted elements? We'll delete it when we're done testing!
Joe
Thank you for the quick reply.
Today is my lucky day. Importing the slides in to a new project file fixed the problem.
You are most welcome!