Some objects are not appearing after publishing in Storyline 2.0

Sep 14, 2019

Sometimes objects like pictures, background are not appearing after publishing and viewing in HTML5 on Google Chrome. Buttons which are used to change from one slide to other are not functioning after publishing the file. 

4 Replies
Ren Gomez

Hi Ramachandra,

So sorry that you're experiencing some publishing issues in Storyline 2! A few questions to help clarify what could be causing the problem:

  • Are you on the latest version of Storyline 2?
  • Are you publishing files that are saved locally?
  • Did you publish to the web or LMS?
  • Do you see this in preview as well, or only when you publish?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or you’re always welcome to share privately with our Support Engineers here. They’re available 24/7 to assist!  We'll delete it when done troubleshooting. 

Leslie McKerchie

Thanks for the additional information, Ramachandra.

Are you able to test in another LMS environment, such as SCORM Cloud, to see if you can replicate the behavior?

You mention that it's not working in Google Chrome, but is it working correctly in other browsers?

Are you able to replicate this in a new file or is the issue limited to your current project? If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

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