Sound problem - wav file

Nov 26, 2019


I imported wav files to my project.

When I open the sound file in the audio editor the audio sounds great, but when I do a preview or view the published project it sounds a bit metallic.
What could be the problem?

Is it better to import a different kind of sound file?


1 Reply
Vincent Scoma

Hi Shevi,

Although Storyline supports a wide range of audio file formats, not all codecs and bitrates are supported.  For the best results, it is recommended to convert your audio files to 16 bit 44 kHz PCM WAV. This article will help walk you through this process. 

Are your audio files or project files on your local hard drive? If not, that might be causing the problem. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

Please let us know if you need anything else!

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