Hello everyone. Files from my developer are publishing incorrectly from version 4 to 5 in Storyline 2. For instance, when she creates an image with a oval and words in the oval, the words remain in the shape after publishing. However, if she sends me the file and I publish, in version 5, the words overrun the shape. Weird.
This also happens with spacing. See the attached images. If you look at the folder image, the word "occurred" touches the folder in my version, v5, but not her version 4.
Hi, James - There are a few things we can try first to rule out some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline.
Were these files originally created in Storyline 1? I know there was an issue with how font/spacing occurred when updating from Storyline 1 to Storyline 2, and some users than had to change the sizing in Storyline 2. Update 5 dealt with that situation to return their fonts to the original sizes and so changing from Update 4 to Update 5 shows a bit of a difference.
I have, however the file is huge so I am going to strip all the components with the exception of the offending page. I have saved it in version 5 and you can see the alignment error. However when my team mate views it in version 4, the alignment is correct.
Thanks for sharing this page from your .story file. This is the only slide that behaves as such? Is it a different font size within Update 4 or just spaced a bit differently? Can you confirm that you were both working on local project files as working off a network drive could cause odd behavior as described here?
I'm looking at it in Update 5, and I see how the end of the line for the third bullet is very close to the image as opposed to how it appears in the image you shared from Update 4.
Hi, James - thank you for providing your sample file. I also took a look, and I am only seeing about 1 pixel of movement between Update 4 and Update 5 (when viewing the published output via Tempshare). In addition, I also created a sample file of my own with Update 4 where I put a text box close to an object, and I did not see any movement when I published the same file with Update 5. Could you please also ensure that you are testing your published output in the intended environment?
Yes, in this particular presentation that is the only slide that behaves in that manner. It also has happened in a two other presentations where words in a textbox shifted to the next line in version 5. For example, in version 4 a rectangle was created and 2 lines of text were entered. However, in version 5 the text expanded to 3 lines (font size did not change) and the third line appears outside the rectangle.
We are working from local copies (when the developer completes the .story file in version 4, the . story file is loaded on a share drive. I download and open it, in version 5).
Could you tell us the exact steps you're going through to see this behavior - as in how you've added and set up the rectangle, what font size, spacing, font type, etc. As Christie mentioned, she already tried replicating it and so far has been unable to do so.
If it's just one slide/text box - it may be an element of corruption with that slide. Are there images and such that you've inserted from the shared drive? You mentioned you download and open it, do you download directly to your local drive and then open? Or are you opening it and then saving?
Thanks for the responses. I did not create the file. A co-worker created the file in update 4. I then downloaded the file to my hard drive. Once downloaded locally, I published to web the file in update 5 (as she had in update 4)
The attached images are the result of publishing the files in update 4 versus update 5.
Could you please also ensure that you are testing your published output in the intended environment? [Yep, I did that]
Are there images and such that you've inserted from the shared drive? [No. All images are inserted from local folder]
You mentioned you download and open it, do you download directly to your local drive and then open? Or are you opening it and then saving? [I download the .story file to my local hard drive, then open and publish using update 5]
Without knowing how it was initially created - it's hard to continue to try and replicate it when it wasn't easy seen on our first few attempts at it. If you're able to determine how your colleague set up these problematic slides, we're happy to keep investigating but in the meantime since it's only a slide or two at a time, hopefully it's easy enough to shift the text box by a pixel so that there is not such a tight overlap.
11 Replies
Hi, James - There are a few things we can try first to rule out some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline.
Also, please check out this info on the Recommended Workflow for Collaborative Network Environments. If issues persist, please feel free to share the file here so we can test it on our end.
Hi James,
Were these files originally created in Storyline 1? I know there was an issue with how font/spacing occurred when updating from Storyline 1 to Storyline 2, and some users than had to change the sizing in Storyline 2. Update 5 dealt with that situation to return their fonts to the original sizes and so changing from Update 4 to Update 5 shows a bit of a difference.
The files were originally created in Storyline 2 version 4.
Thanks James - worth asking if that was the same issue. Did you look into the other elements Christie mentioned?
I have, however the file is huge so I am going to strip all the components with the exception of the offending page. I have saved it in version 5 and you can see the alignment error. However when my team mate views it in version 4, the alignment is correct.
Hi James,
Thanks for sharing this page from your .story file. This is the only slide that behaves as such? Is it a different font size within Update 4 or just spaced a bit differently? Can you confirm that you were both working on local project files as working off a network drive could cause odd behavior as described here?
I'm looking at it in Update 5, and I see how the end of the line for the third bullet is very close to the image as opposed to how it appears in the image you shared from Update 4.
Hi, James - thank you for providing your sample file. I also took a look, and I am only seeing about 1 pixel of movement between Update 4 and Update 5 (when viewing the published output via Tempshare). In addition, I also created a sample file of my own with Update 4 where I put a text box close to an object, and I did not see any movement when I published the same file with Update 5. Could you please also ensure that you are testing your published output in the intended environment?
Yes, in this particular presentation that is the only slide that behaves in that manner. It also has happened in a two other presentations where words in a textbox shifted to the next line in version 5. For example, in version 4 a rectangle was created and 2 lines of text were entered. However, in version 5 the text expanded to 3 lines (font size did not change) and the third line appears outside the rectangle.
We are working from local copies (when the developer completes the .story file in version 4, the . story file is loaded on a share drive. I download and open it, in version 5).
Hi James,
Could you tell us the exact steps you're going through to see this behavior - as in how you've added and set up the rectangle, what font size, spacing, font type, etc. As Christie mentioned, she already tried replicating it and so far has been unable to do so.
If it's just one slide/text box - it may be an element of corruption with that slide. Are there images and such that you've inserted from the shared drive? You mentioned you download and open it, do you download directly to your local drive and then open? Or are you opening it and then saving?
Thanks for the responses. I did not create the file. A co-worker created the file in update 4. I then downloaded the file to my hard drive. Once downloaded locally, I published to web the file in update 5 (as she had in update 4)
The attached images are the result of publishing the files in update 4 versus update 5.
Hi James,
Without knowing how it was initially created - it's hard to continue to try and replicate it when it wasn't easy seen on our first few attempts at it. If you're able to determine how your colleague set up these problematic slides, we're happy to keep investigating but in the meantime since it's only a slide or two at a time, hopefully it's easy enough to shift the text box by a pixel so that there is not such a tight overlap.
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