Step-by-step Slides mode video stop working on publish course in web format.

Jan 18, 2016

Dear All,

When i am publishing my course in web format Step-by-step slides video mode stop working.

It's work on story.html file but stop working in story_html5 format.

Herewith i attached my story, in that "Practice 1 & Practice 2 " scene is not working.

Please help me to solve this issue.

7 Replies
Christie Pollick

Hi, Pratik -- Thanks so much for sharing your file, and as soon as I have the opportunity, I will go ahead and publish/test to see if I am experiencing the same behavior you have described. May I ask, have you tested your output published for Web on the site, by chance, and are you encountering the same issues there? 

Christie Pollick

Hi, Pratik -- Thanks so much for confirming that you are experiencing the same behavior on your end as what is being exhibited in the link I have shared. Unfortunately, I can't say for sure where the root of the issue is, so I think it would be best if our Support Engineers take a closer look for you. I will go ahead and submit a Support ticket on your behalf, and you will be hearing from a member of that team via email after they have reviewed your file. I plan to share updates on their progress here for others who may be following along. :)

Christie Pollick

UPDATE: For anyone who may be following along with this thread, I wanted to share the most recent correspondence from our Support Engineer, Wilbert, on Pratik's case. Please note, the output for his file is shared below, as Pratik originally provided his file publicly here in the thread. :)

Could you please confirm if you use Chrome in viewing the HTML5 output? If you did, what version of Chrome did you use? Also verify if the issue is replicated using Chrome version 47.0.2526.111 using this HTML5 link: 

With the test that I did the video plays after clicking Practice 1 and Practice 2. Looking forward to your response. 

This discussion is closed. You can start a new discussion or contact Articulate Support.