Storyline 2 > 3 conversion: receive Unhandled Exception error

When I  convert files from Storyline 2 > 3 I receive an Unhandled Exception error when opening SL 3 File.  I then cannot open my SL 3 files at all.  The Articulate support is giving me options that my company does not allow and so I am getting nowhere.  Going on day 4 of not getting work done.  Articulate says that the files work fine for them. Any ideas????

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