Storyline 2>3 Spacing/Formatting Issues


I've been experiencing some weird spacing and formatting issues and would love some help! The company I work for has licenses for both Storyline 2 and Storyline 3. I started creating a series of courses in Storyline 2 when we purchased the SL3 license, but I continued using SL2 to create the courses, as I didn't want to deal with any weird glitching or anything.

Upon finishing the courses, I sent them to my supervisor who had been using SL3. When he opened the files, he found a lot of the spacing and formatting to be all askew and not as I had created it to be. I sent him the ZIP files so he could see and actually upload the correct formatting in its published form to the LMS without actually touching and changing the .story file.

As I was starting a new series of courses, I decided to start using SL3. However, there were some revisions that needed to be made on the previous courses so I opened them up in SL2 and immediately saw all the weird formatting issues my supervisor saw on his end previously.


So my question is: has their been any pattern of this same type of thing happening? I had changed my display settings to allow for SL3 but changed them back before opening the SL2 file, but it still came out wonky. Any ideas why this might be and how we can overcome it? I'm attaching the two screenshots so you get a better idea.

9 Replies
Alyssa Gomez

Hi there Nina, 

Thanks for the screenshot--that's quite a difference you're seeing! You mentioned you changed your display settings, and then changed them back. Can you tell me more about that? What settings did you change, exactly?

Also, would you mind sharing a sample Storyline 2 file with me? I'd like to try upgrading it to Storyline 3 to see if I run into the same formatting and spacing issues.

Nina McMahon

Hey Alyssa!

Thanks for the response! I use Windows 10 so instead of DPI settings I have a setting marked as "Change the size of text, apps, and other items". It needs to be at 100% (as opposed to the default of 150%) to work correctly with SL3. I was able to mess with that setting enough to have the images all appearing correctly but the text is still bunching together and showing up in odd places on the slide. I'm wondering if it's maybe just the font I'm using--could that be possible? Glegoo is the body font with Hattenschweiler being the heading font.

I'm attaching a SL2 .story file for you to peruse, but it may be difficult to find the issues without knowing what it was supposed to look like originally. I can't send you a correct version as at this point every version of this file I have opened has gone askew due to this issue. Even when opening it in SL2 where it was designed. Essentially, it looks as if lines of text are being bunched together/overlapping and other text boxes (like the NEXT text) have moved to wrong areas of the slide.

I appreciate your help!

Alyssa Gomez

Thanks for sharing your file with me, Nina. You've got a real puzzle here, so I've been consulting with my team to get to the bottom of this.

When I open your file in Storyline 2, the alignment of the slide objects looks correct, but the text spacing looks crowded. I also don't have the Glegoo and Hattenschweiler fonts installed, so that could be part of the issue I'm seeing.

I'd like to get our support engineers on this one, but before I do, let's try one more thing.

  • Open a new Storyline 3 file.
  • Adjust the slide size to 720x405 (to match the slide size of the current Marital Peace Acceptance file).
  • Click Slides >> Import >> Import Storyline.
  • Import the original slides into the new file. 

Let me know if that helps, or if we need to keep digging!

Nina McMahon

Thanks for the help! I tried the steps you suggested and got the same outcome as before, unfortunately. There are also a few slides in the file that contain a different font from the two I mentioned, and that is being affected as well. Also, both Glegoo and Hattenschweiler were fonts that came on the computer already and were not ones I downloaded manually. So not sure why they'd be glitching, anyway.

Nina McMahon

Okay, so I've been messing with the files more this morning and it appears that every text box where I custom-chose the exact Line Spacing amount, has been changed. Every custom Line Spacing amount seems off by 4-5pts. So when opening the file, if the Line Spacing is set at Exactly 12 and I change it to Exactly 17, it matches the correct version of the published file we have on hand. If it's set at Exactly 9, and I set it to Exactly 13-14, again it matches. Any text boxes where the Line Spacing was left at the default 1.0 has not changed. Still not sure why the switch from SL2 to SL3 would have made the change but that's what I'm seeing so far.

Nina McMahon


How interesting--I didn't even know that was a thing! I got excited thinking that must be the trick I needed! However, I tried disabling and enabling the feature, and while it did make slight changes to the leading and kerning, it did not make anywhere near enough difference to match the way the project was created. I tried changing it in the file I'm working out of, as well as changing it in a new file and importing the slides into that storyline. Same outcome each time.

Thanks for the heads up that that feature exists, though! :D

Alyssa Gomez

Hey there Nina!

Really interesting to hear that you found the line spacing to be off by 4-5 points. I've been doing some testing by setting up custom line spacing in a Storyline 2 file, then upgrading that file to Storyline 3. Each time, the upgraded file looks exactly the same as the original. This one is a puzzle, for sure! 

I'm wondering if changing your Windows Display setting had something to do with this. If you'd like some further troubleshooting help, connect with our Support Engineers here. And if you decide to open a case, be sure to let me know your case number so I can follow along. 😁