I took a peek into your case (01057023), and Gren mentioned that the issue you're experiencing was fixed in Storyline 2 Update 3. She suggested that you download the most recent update to Storyline, which is Storyline 2 Update 11. You do not need to upgrade your licenses to download an update. This is a free update to Storyline 2 that includes new features and bug fixes.
Please download the most recent version of Storyline 2 here, and let us know if this resolves the issue!
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Hello Cavallucci,
I took a peek into your case (01057023), and Gren mentioned that the issue you're experiencing was fixed in Storyline 2 Update 3. She suggested that you download the most recent update to Storyline, which is Storyline 2 Update 11. You do not need to upgrade your licenses to download an update. This is a free update to Storyline 2 that includes new features and bug fixes.
Please download the most recent version of Storyline 2 here, and let us know if this resolves the issue!
I did this and have the same errror on storyline2 update12. this has happened since the last windows 10 updates
Sorry you're hitting this roadblock, Mat! Did you restart your computer after installing Storyline 2 Update 12?
If you're still having trouble, reach out to our Support Engineers here. They're around 24/7 to help!
Hi ,
Yes we did , still get the same error. i think your software may need a new patch to work with the new one from microsoft.
Cumulative Update for Windows 10 x64 (KB4019474)
Security Update for Adobe Flash Player for Windows 10 x64 (KB4020821)
Thanks for those details, Mat. I've included that in your support case# 01072671, and I'll follow along there, as well.
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