Storyline 2 Freezes when try to open the Player Tab

Mar 10, 2016

Hi there

I'm unable to open the Player Tab in Storyline 2 - only a recent occurrence (1-2 weeks).  All other functionality is working fine, but when I click on Player the whole program freezes.  It was suggested to me that it could be an issue with RAM but IT have optimised the 8GB RAM that I have on my laptop but nothing has changed.

The program says it is still running in the background, and is using 228,128K of memory (Task Manager/Processes).

When I force close the program it says it is waiting for a response and prompts to save (see attached).

Has anyone else experienced this issue, or know what I can do to fix it?

Many thanks,



2 Replies
Christie Pollick

Hi, Angela -- Thanks for reaching out and so sorry to hear of your troubles! May I ask if you have had an opportunity to run through some of the troubleshooting steps listed here to see if you find improvement? 

If the crashing continues, we do have a solution to pull error logs to send to our Support Engineers for further assistance, or you can use our regular contact support page

This discussion is closed. You can start a new discussion or contact Articulate Support.