Storyline 3 course on LMS not displaying/functioning correctly for some users on Windows 10.
Good morning, Our agency recently almost finished migrating all users to Windows 10. We are using Chrome. Yesterday we loaded a new version of a course created last year in Storyline 2, then upgraded to Storyline 3 but containing an interaction based on a template that I suspect was created in something older, then upgraded. I published HTML5 with flash fallback. Some (only some) users have slides that don't display correctly. In some cases, users are unable to navigate beyond the problem to complete the course. I have one unverified report that "questions are not being counted in % of accurate completion. They get the response that the answer was correct as they respond to each question." Since I and my co-workers were unable to recreate these problems, my first attempted solution was to replace the slides created from the old template with slides created in Storyline 3. This did not resolve the problem. Some people seem to be having more issues than others, so resolving one problem means only that they get further before encountering another course-stopping problem. The most mysterious problem is a very simple slide that fades in text on the left slide and fades in graphics on the right side. Screenshots of what one user is seeing and a screenshot of the slide itself which works fine for other people. Any ideas?