Storyline 3 double State Changes

Hey Andrew! I don't see a documented bug that exactly matches this behavior.

With your permission, I'd like to take a look at your project file to investigate what's happening. Ideally, I'd like to see the original Storyline 2 back-up file if you still have it. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Hello Crystal,

To help determine if the problem was caused by storyline two I created new project to see if I could replicate the issue in storyline 3. If the problem appeared than I would know that it was not due to storyline 2. I did replicate the issue in scorm cloud. Here is a link to the scorm cloud course. https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=0c420568-54fa-40ff-8953-44958aff27dd

I have also attached the file.

To replicate the issue

1. Press next

2. click on any of the blue buttons

3. Press the previous button

4. Press next.

You should see a lady with four arms. My hypothesis is that it has something to do with Character state changes, HTML5, and the feature "When revisiting: resume saved state".

Hi Andrew!

I've seen an issue like this before, and it could be related to the way you set up the character states. It's as if the new state is appearing on top of the Normal state.

I'd love to take a closer look at your setup, if you don't mind also sharing the unpublished version of your Storyline file. Thanks!

Hello Alyssa,

Here is a copy of the unpublished version.

Hello Alyssa,

Here is another issue that is separate but similar. In preview mode and on Scorm the first person has two heads on the initial click of the assessment button.  The reason I think this is happening is because I set the initial state to "bias state" and not normal. What is happening is it is showing both the normal state and the initial state. This will correct itself if you click back to it but it is still an issue.

Is there anything else I can provide?

Hey Andrew,

Thanks for those files! Everything looked normal from my end – here's a screen recording of what I saw.

Are you on the latest update of Storyline 3? To check, click the Help tab, then click About Storyline. You should see Update 6 in the bottom-right corner. 

Hi again, Andrew! Here's a new link to my screen recording, this time with audio! 

Hello Alyssa,

It turns out I did not have the new update and this fixed the problem!

Thank you for your help!!!