Storyline 3 end slide in scene freezing
We have uploaded an E-Learning course (created on Articulate Storyline 3) at the start of the month to Lumesse. We updated the course with changes (these being that the slides reset to initial state rather than saved state). The way the course is designed is when users reach the end of the second scene, we have a next button that takes them back to end of the first scene (which is a menu slide).
However when users resume the course after the update (from where they left off), the course freezes at this slide and won’t allow them to select anything on the screen and progress/return. The only way we have found that fixes this is to restart the course from the beginning, which then allows them to progress. These issues after updating have not only affected this course but this is the second one across two months where the course is freezing at the end of scenes.
Would anyone have suggestions as to why this is happening or a way we could fix it without having to make users go back to the beginning? Is it an issue to do with the LMS or the Storyline file? Thanks for any thoughts and ideas on this?