Thanks for those screenshots. Where are you hosting the courses and what iOS is the device you're using? Can you share a link to the course with us here or a copy of your .story file so that we could test it out as well?
Sure thing Susana - you can send that by uploading it to me here and include the copy of your .story file. We can then work through the issue outside of the public forums!
I'm sorry about that - I didn't see the replies to your case based on my last note to you on May 31st. I'll take a look now and if need be I can always get you set up with a trial extension.
Again, my apologies for the delay. I just responded as a part of your Support case - so you should see an email from Support@articulate.com.
The difference I was seeing seems to be how the content is embedded on the page in your site. That's causing some challenges with Storyline 3's responsive design to assess size and orientation. I sent you a link to test it at my Articulate Online account - so please let me know how that displays for you!
Hi Ashley, just a quick update. We have found a solution to our problem!
For the benefit of clarity to anyone else reading this port, we are using GrassBladeNEWBK - xAPI Companion plugin in WordPress.
The plugin launches the content in an iframe and this was the problem with the sizing.
We have found that by increasing the default width and height of iframe in which content is launched to 100% instead of a set pixel size did the trick.
We still don't get the option to tell the user to tilt the screen, but we can live with that!
11 Replies
Hi Susana,
Thanks for those screenshots. Where are you hosting the courses and what iOS is the device you're using? Can you share a link to the course with us here or a copy of your .story file so that we could test it out as well?
Hi Ashley,
Can you give me a direct email so I can send you login credentials (don't really want them posted on the forum).
Thanks
Susana
Sure thing Susana - you can send that by uploading it to me here and include the copy of your .story file. We can then work through the issue outside of the public forums!
Thanks Ashley, I have just done that.
Thanks Susana, I'll take a look and respond to you through the Support case. Keep an eye out for my email that'll come from Support@articulate.com
Hi Ashley,
Just wondering if you had an update on this. Its been 7 days since we last spoke and this is allegedly a feature of Storyline3...
Meanwhile My trial is about to run out and I haven’t had a chance to test it thoroughly enough to make a decision on the purchase.
Hi Susana,
I'm sorry about that - I didn't see the replies to your case based on my last note to you on May 31st. I'll take a look now and if need be I can always get you set up with a trial extension.
Hi Susana,
Again, my apologies for the delay. I just responded as a part of your Support case - so you should see an email from Support@articulate.com.
The difference I was seeing seems to be how the content is embedded on the page in your site. That's causing some challenges with Storyline 3's responsive design to assess size and orientation. I sent you a link to test it at my Articulate Online account - so please let me know how that displays for you!
Hi Ashley,
just a quick update. We have found a solution to our problem!
For the benefit of clarity to anyone else reading this port, we are using GrassBladeNEWBK - xAPI Companion plugin in WordPress.
The plugin launches the content in an iframe and this was the problem with the sizing.
We have found that by increasing the default width and height of iframe in which content is launched to 100% instead of a set pixel size did the trick.
We still don't get the option to tell the user to tilt the screen, but we can live with that!
Thanks for your help.
Ah, thanks Susana for the update! Glad you were able to find a solution that works in your environment. Let us know if you need anything else! 😀
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