Storyline 3 on ios 13

Been using SL for a long time now and I have never seen this. Tested on ios 13.1.3 and 13.2.3 and the same problem occurred. (Didn´t happen on ios 12)

When opening a course on Safari when I swipe up to make it full screen the buttons on the stage dissapear and if I swipe again they appear again. Tested on Chrome and Firefox on the same device, since they don´t offer this feature this problem doesn´t happen.

Another problem that happens on Safari, Chrome and Firefox on ios 13 is: All buttons only works when i double click them. I know that a lot of things changed on safari for ios 13 (example: double click do not zoom inside safari anymore)

Can we expect any kind of adjustment?

10 Replies
Lauren Connelly

Hi Rafael!

We don't have an open bug for either of these issues so I wonder if there is a setting that we need to change. 

How are you publishing the course? Are you publishing it to an LMS and then viewing it using Safari? 

I'd be happy to test the file on my end. You can share the file with us by using the "Add Attachment" button in this discussion. 

Vincent Scoma

Hi Rafael,

Thank you for sharing your file! I tested your course using an iPhone 7 running iOS 13.1.3. When I viewed the course in Safari and switched to Landscape orientation, the "Iniciar" button did not seem to disappear. Would you be able to record a screencast of the behavior you are seeing? 

Additionally, I was noticing that I was having to double-tap the buttons to navigate the course as well. I edited the states for those buttons and found that I was able to jump to the next slide after tapping the button once. Here is what I adjusted the states to:


I am attaching a screen recording of the published output that was taken from my iPhone 7.

Please let us know if you have any questions! 

Rafael Taro

Hi Vincent. Your solution for the double tap worked. Thanks.

As for the dissapearing buttons I discovered when it happens... If I have more than one tab opened on Safari. To get the fullscreen I have to swipe up the screen. When I do that the button dissapear.... When its fullscreen if I swipe up again... the button reappears (As shown on the video attached)... I think that for this one... it will require a software update... don´t you?

Do you know if there is anyway to block the fullscreen feature on safari?


Vincent Scoma

Hi Rafael,

Thank you for sharing your screencast! 

I do see that when switching to Landscape orientation in Safari, it requires you to scroll the page to see the button. May I ask what the Safari settings are for Websites, specifically the Request Desktop Website settings: 

If the settings are set to Request Desktop Website On, could I have you change that and see if the course still behaves the same way?