Storyline 3 - Player Size

Hello Community,

I wish you can help me as I didn't find another post or discussion, talking about this.

I have a little Problem because the Player of my Project adjusts itself (actually really intelligent), but it becomes to thin as pictures and objects are not properly shown and we can see the white background of the Player or black in case of Tablet Preview.

I'm gonna attach some pictures to show you what I mean.

If I'm going to preview just the slide which I'm talking about, it's everything ok, but when I'm going to preview the entire Project, I can see this white background.

What I'm trying to say is that in Storyline 2 this didn't happen with the same project. In the moment that I've imported and upgraded of course it has been changed. It's obviously something that I did't check, but maybe someone of you can help me.


Thank you so much and have a beautiful day!



5 Replies
Alyssa Gomez

Hi Valerio! Thanks for reaching out and for including those screenshots. :)

We definitely wouldn't expect a project upgraded from Storyline 2 to Storyline 3 to show a white background of the Player or a black background in tablet preview. Would you be able to share you original Storyline 2 file here so I can test the upgrade on my end? You can attach it here in the thread by using the ADD ATTACHMENT button, or you can send it directly to our Support Engineers here if you’d prefer to send it privately.

Valerio Giacomantonio

Hi Alyssa, thank you for your reply!

Actually I am not allowed to attach the project here beacause of restricted privacy rules of my company.

I'm gonna try to produce "again" the problem with an empty project and see if it happens the same. Then I can attach it here and show you better (I know the screenshots are not really helpful :D ).

Maybe I can even try to don't upgrade the project, but to create a new one with SL3 with the "special effect" of the magical "Copy and Paste". This can actually be the solution :)

Thank you very much anyway for your cooperation, I will let you know if I will be not successfull.